Office Manager Administrative Assistant

Shernora Amanor

Laurel, MD *****

*********@*****.***

+1-202-***-****

Professional Summary

With more than 20 years experience in the Government and Private sector in an administrative role with a specialty focus on customer service. I supply excellent communications skills, high standards in customer, client and team services as administrative support while supporting industry policies and procedures. I am articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses. Authorized to work in the US for any employer.

Work Experience

Office Manager / Administrative Assistant

Reconserve-Baltimore, MD

February 2024 to Present

Summary of Job Responsibilities:

· Manages the reception area to ensure effective telephone and mail communications both internally and externally and maintain professional image.

· Responsible for the maintenance and alteration of office areas and equipment, as well as layout, arrangement, and housekeeping of office facilities.

· Participates as needed in special department projects.

· Performs inventory reconciliation and maintenance, production recording and reporting, liaises with human resources, and generates weekly payroll reports.

· Purchases items as directed by the Plant Manager, reconciles purchase orders, processes receivables/ invoices to payables and prepares monthly accruals.

· Maintains on-site personnel files, including all hiring documents, orientation training, safety training, job descriptions, job performance reviews, production personnel compensation records, Paid Time Off

(PTO) recordkeeping, and disciplinary recordkeeping.

· Maintains separate medical-related files by employee.

· Has essential knowledge of all aspects of a Collective Bargaining Agreement

(CBA) affecting all production personnel. Keeps Plant Manager informed of all CBA matters brought forth from local shop stewards as well as any requests/correspondence from the CBA general manager representative.

· Serves as back-up to delivery dispatcher, being capable of managing product delivery scheduling with customers, generating shipping tickets, and directing delivery drivers. Office Manager

Hawkins Electric Services-Laurel, MD

April 2021 to February 2024

Summary of Job Responsibilities:

· Oversee day-to-day operations of the office to ensure efficiency and productivity.

· Manage and supervise administrative staff, supplying guidance and support as needed.

· Handle office finances, including budgeting, expense tracking, and payroll processing.

· Maintain and organize office records, including contracts, permits, and customer information.

· Manage customer relations by addressing inquiries, resolving concerns, and ensuring high-quality service.

· Coordinate with field personnel and technicians to schedule appointments and ensure efficient job assignments.

· Implement and perfect office procedures and workflows to enhance productivity.

· Procure office supplies and equipment, ensuring a well-equipped and organized workspace.

· Monitor and update office software systems and databases to streamline operations.

· Collaborate with other departments and vendors to support the company's overall goals and objectives.

· Ensure compliance with industry regulations and company policies related to safety and quality standards.

· Handle miscellaneous administrative tasks, including correspondence, reporting, and meeting coordination.

· Implement and support data security and confidentiality protocols to protect sensitive information. Security Concierge

Allied Universal-Washington, DC

January 2016 to December 2021

Summary of Job Responsibilities:

· Supply a welcoming and professional first point of contact for employees, visitors, and guests at the designated location.

· Greet and aid individuals with courtesy and adherence to company and client standards.

· Offer comprehensive information about the facility, its surroundings, and any relevant protocols to all staff, visitors, and guests.

· Aid in organizing and pre-registering arrivals of visitors and guests according to established security procedures.

· Perform visitor check-in by verifying the purpose of their visit and issuing appropriate visitor badges through the Visitor Pass system.

· Generate and print temporary employee IDs as needed using relevant access control systems.

· Safeguard the confidentiality of sensitive information and proprietary data.

· Enforce safety procedures and security measures following company and client policies.

· Execute any other tasks or assignments as directed by the client, ensuring a safe and secure environment for all individuals on the premises.

Paralegal Specialist/ Legal Assistant

Patent Trademark-Alexandria, VA

January 2012 to December 2016

Summary of Job Responsibilities:

· Draft and prepare legal documents, such as petitions and applications, ensuring compliance with relevant regulations and requirements.

• Review submitted petitions to verify their adherence to established policies and procedures and assess applicable fees for processing.

· Conduct thorough legal research, including analyzing statutes, regulations, and relevant legal precedents.

· Collaborate with attorneys, clients, and other staff to address complex legal issues and supply solutions.

· Prepare decision documents, including written responses to inquiries and reports, ensuring they meet all policy and procedural standards.

· Participate in the development of performance data to support decision-making in work unit activities.

· Monitor and report on various aspects of caseload management, including timeliness, quality, and productivity.

· Aid in maintaining accurate and up-to-date records of proceedings, case details, and relevant documentation.

· Provide technical assistance to examiners and staff, ensuring efficient case processing.

· Handle customer inquiries and resolve issues, directing them to the appropriate office or personnel when necessary.

· Stay informed about changes in operating policies and procedures.

· Manage administrative details and projects to support legal operations and enhance efficiency.

· Coordinate workflow and maintain schedules to ensure tasks are completed on time.

· Maintain and update procedural manuals to ensure consistent performance of tasks and procedures.

· Organize incoming requests, set preliminary work into motion, and track deadlines.

· Research and draft abstract reports, as well as handle inquiries from clients or other parties.

· Arrange travel arrangements through internal or external agents, including itineraries, trip files, and supplies.

· Handle financial records, including accounts payable and receivable, and verify invoices and requisitions.

· Ensure financial transactions comply with organizational policies and procedures.

· Process invoices for payment and manage overdue accounts, initiating collection efforts as necessary.

· Reconcile accounts, including bank statements, and handle issues related to billing.

• Assist with general office tasks such as filing, sorting mail, answering phones, and other administrative duties.

Office Manager/ Dispatcher

Direct Technologies-Capitol Heights, MD

January 2001 to December 2012

Summary of Job Responsibilities:

· Provide world class customer service through scheduling, communication, and follow-up with our customers.

· Overcome customer scheduling objections/questions.

· Handle customer issues and make invoice adjustments concerning billing or service.

· Dispatch and communicate with technicians efficiently to maximize their productivity and ensure customer experience is excellent.

· Maintain accurate time tracking on all service technicians and plumbers.

· Follow-up with customers to ensure they are happy with our services.

· Follow-up with customers to schedule work on provided estimates.

· Knowledge of account receivables and invoicing.

· Clear verbal and written communication.

· Type contracts and applications for new technicians

· Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

· Received and sort incoming mail and packages to record, dispatch or distribute to correct recipient.

· Managed relational database to store information for reference, reporting and analysis.

· Monitored office calendars to plan meetings, activities and travel to maximize productivity.

· Interacted with vendors to purchase and set up equipment and services. Education

University of Maryland Global Campus in Management Studies September 2024 to Present

Skills

• Schedule management

• Account management

• C-Cure System

• File Inspection Utility(FIU)

• Mobile applications

• Operations management

• General Matters Systems-CPI

• Staff Management

• Administrative support

• Payroll

• Microsoft Lync

• Google Chrome

• Application Processing and Accelerated Examination Programs, EDAN and PE2E, OACS

• Intellectual Property Document Assembly System(IPDAS)

• Cash handling

• Complaint resolution

• Schedule Management

• Microsoft Access

• ADVANCED SKILLS/TRAINING

• Microsoft 365

• Adobe Acrobat DC

• Microsoft Windows 11

• Windows

• Bookkeeping

• PALM Resource Center

• Customer Relations

• Customer service

• Sales expertise

• Office management

• Accounts receivable

• Leadership

• Sales

• Purchasing

• Microsoft Office Professional Programs

• Internet Explorer

• QuickBooks

• Intellectual Property Management Information System(IPMIS)

• Wordperfect Office 9

• Excellent multi-tasking ability

Contact this candidate