Customer Care Program Manager
Resume:
CURRICULUM VITAE
*. PERSONAL DETAILS
NAME
Anthony Ngaira Mukhongo
DATE OF BIRTH 6TH Dec 1982
POSTAL ADDRESS
RESINDANCE
PHONE NO
P.O BOX 945- 502
Bungoma
MOBILE : 079*******/075*******
*****************@*****.***
NATIONALITY KENYAN
MARITAL STATUS Married
LANGUAGE FLUENCY English/ Kiswahili
RELIGION CHRISTIAN
2. EDUCATION BACK GROUND AND PROFESIONALS
2011-2012 INSTITUTION : Diploma in sustainable
agricultureUniversity of Eldoret
2011-2011 INSTITUTION : Sacred Training institute
COURSE : Computer certificates
(Application
2013-2013 INSTITUTION :
Visionary leadership
management Service
COURSE customer care service
2020 INSTITUTION : World Bank Group
COURSE
Gender Equality and clean
energy-
2020 INSTITUTION : Kenya youth employment
Opportunities projects
COURSE : TOT (Training of Trainers
2022 INSTITUTION Practical Permaculture Institute
COURSE :
Certificate in Permaculture Food
Forest and Syntrophic Agro forest
2023 INSTITUTION : International Labour Organization COURSE Certificate in SIYB (Start and
improveYour Business
2024 INSTITUTIO : Trees For The Future
COURSE Forest garden Design
1999-2002 SCHOOL : Friend school Kimugui
COURSE Kenya Certificate of Secondary
school
(K.C.S.E
1992-1999 SCHOO : Mabuusi Primary school
COURSE Kenya Certificate Of Primary
Education (K.C.P.E)
OTHER SKILLS PROFILES
Excellent Field technical skills (project management, problem solving skills,
Adaptability, good commutations skills among others)
Excellent inter- personal and mobilization skills and proven ability to facilities Multstake-holder fora
Computer literacy- Microsoft words, excel, adope, PowerPoint among others
Good Facilitation skills — using TOT Methodologies
ILO SIYB CERTIFICATION
Networking skills
Excellent Project reporting skills
Excellent written and verbal Communications skills
Project Management and implementation
Administrative skill
Innovative, proactive and problem-solving skills
TOT -Training methodologies
Customer care service
BDS business Development Services Skills — using Business Model Canvas (BMC), Mckinsey,s7,s modeling, technical assistance advisory and any other related tools to develop practical solutions to address the identified gaps
3. Employment and Field Experience
.Start Date: Month 2023 July update
Employer: Tree for Future
Position holds: Project Officer
Job Purpose
Responsible for coordinating the execution of activities within Projects in the Program covering all technical aspects such as empowering Assistant Project Officers (APOs) Assisting farmers to improve their farming practices within the the project.
Champions the adoption of TREES Forest Garden Approach in farmlands, collaborates with the Program Manager in overseeing the successful implementation of Agroforestry Carbon Project standards. Involving farmers recruitment, contracting and developing the capacity of small holder farmers to ensure quality and effective project implementation. KEY RESPONSIBILITIES
Coordinate and sensitize stakeholders, identify and document potential areas for project expansion.
Mobilize Farmers, organize farmers into groups and consultatively identify Lead Farmers for participation in the project in accordance with TREES guidelines.
Manage all farmer training, extension and M&E activities in accordance with the training and M&E program of activities.
Sensitize farmers about the Lake Victoria Agroforestry Carbon Project, the critical requirements and standards of the project and ensure Free Prior Informed Consent (FPIC) and that farmers are able to willingly join the project and sign carbon contracts easily.
Organize and execute farmer training events pursuant to TREES training program design and training framework.
Sensitize lead farmers and other stakeholders on the contents of the farmer carbon contracts, engage Lead Farmers to have all Carbon contracts signed by individual farmers and regularly report on the progress.
Collaborate with the Program Manager to develop project reports and work plans for all participating farmers on a weekly basis.
Update and maintain farmer tree planting records and other M&E data through TREES Taroworks App.
Communicate with Lead Farmers and participating farmers regularly to organize and accomplish training and extension activities on a timely manner.
Mentor participant farmers and Lead Farmers, through training and provide technical backstopping and follow up activities to ensure implementation of Forest Gardens to the required standards.
Ensure timely data collection and report submission, including the weekly project officer reporting spreadsheet to Assistant Project Officers on all program activities, per TREES reporting requirements and deadlines.
Maintain financial documentation and submit financial reports per TREES reporting requirements and deadlines to the Program Manager. Assist with the development and/or translation of locally appropriate training materials.
Share lessons learned learnt with counterparts in other countries to contribute to a culture of learning and cooperation.
Supervise Project Officers and take responsibility for all Project related activities and reporting.
Any other responsibility may be assigned by the supervisor from time to time.
Start Date: Month 2021 -2023
Employer: Biovision Africa Trust
Position holds: Program Manager Assistant
Kisii County
Job Purpose
The overall purpose of this job is to manage, coordinate and supervise activities at the Farmer Resource Centre aimed at providing knowledge and skills development for farmers on ecological sustainable agriculture and engage stakeholders for enhanced uptake and use of FCP information pathways.
Key responsibilities
Overall oversight of the administration activities and management of the BvAT resource centres as a knowledge centre for the farmers;
Promotion of value chains within the program through production, management, harvesting, post-harvesting, marketing and value addition of the quality of the product when it gets to the consumer;
Promote value chain technologies through sustainable ecological organic farming practices and preserve the environment;
Plan, organize and coordinate training activities for farmers, schools and the county government and other partners;
Manage the activities within the resource centre as well as the staff, oversee to the appraisal of the Project officers and Farmer Field officers
Ensure daily and monthly reporting for the resource centre activities;
Link farmers to the market and other service providers as well as establishing partnerships with the key stakeholders, county government and other NGOs;
Oversee to the timely distribution of farmer magazines to the target recipients;
Recruitment and on boarding of new farmers to the project by observing the BvAT evaluation guidelines;
Promote technologies for soil conservation e.g., composting, agro- forestry, minimum tillage and crop rotation;
Participate in the monthly content contribution to the TOF magazine in a timely manner;
Manage production of booklets and ensure they have reached the target schools;
Engagement of partners by working together to support their value chains;
Representation of BvAT in the local county government activities and meetings;
Train farmer groups on sound organizational development in order to benefit from better and more reliable markets;
Promote BvAT programs visibility using the available mediums (TOF magazine, TOF radio and Infonet) to increase awareness and knowledge of the benefits of organic farming and environmental conservation;
Undertake administrative functions for the resource centre; payments of the bills, cleanliness, security and general maintenance of the resource facilities, equipment/assets and branding of the resource centre;
Ensure timely submission of daily and monthly work plans and reports
Any other responsibilities that may be assigned to the jobholder by the supervisor from time to time.
2019- to 2021
Employer: Practical Action East Africa
Position: Business Mentor (Consultancy)
Location: Kakamega County
Key responsibilities
Addressing the challenges, the Entrepreneurs face and support the promotion of quality clean energy products, linkages to sustainable market development.
Duties performed
To provide customized on-one-one business mentoring support to women
Entrepreneurs in microfinance and small energy Enterprises in the project area.
organizing for group networking and information sharing sessions at least one in every three months
Regular monitoring of micro finance and small enterprises to ensure implementation project
Capture and share strategic issues that may arise During the project implementation
Coordinate field intervention for data collection from beneficiaries' and Stakeholders holders through Survey interviews focus groups discussions using the M&E tools
Organize meeting in liaising with project implementation staffs for documentation of case study
Create data information for regular monitoring of project indicators and information dissemination
Resolves business challenges with Entrepreneurs
Improves engagement and performance of entrepreneurs in designated region
Prepared weekly and daily activities reports for designated region 2015 to 2018
Employer : Mumias Sugar Co LTD
Position - Field Supervisor
Planning and conducting farmers training
Recruiting and inspecting fields for ploughing, planting and post harvesting management
Inspecting seed cane for planting and pest and disease management
Collect data in the field and demonstration plots including, sampling for further analysis keep records and activities for both in soft and hard copies
Writing reports on daily basis and participates in meeting
Prepare monthly and quarterly, annual reports and budget
Training of student in attachment
Establishing demonstration plots for promoting our production advising and training farmers during field day
Daily supervision of demonstration plots farmers adoption of the appropriate crop management
Start Date (Month) 2013
Employer: Amiran Co ltd
Position: Field Supervisor (on performance contract) Ended Date: 2014(reason project ended)
Key Responsibility
Assisting in implementation of research and extension programs
Planning and conducting farmers training
Duties performed:
Establishing demonstration plots and trails for promoting products, advising and training farmers during field days, trade show and exhibitions
Identifying, designing, and implanting sustainable land management
(crop rotational, organic amendment, conservation, tillage, crop, residual recycling
&bio-pest control, cover crop and tree-based enterprise among others
Organizing and communicate to farmers on planned activities and participate in their implementation e.g. land preparation, planting, weeding, and participate in evaluation.
Preparing monthly quarterly, annual reports and budged
Training attachment
Regular interaction with farmers and advising them as per need
Identifying and preparation of experiment site, demonstration side planting ang general maintenance and data collection
Advising and training farmers on appropriate technologies on early, maturing, disease&pest tolerance, high yielding, drought resistance crops varieties
3. Personal qualities
I observe strongly Christian values. My working with various agriculture entities under different working condition and culture, have developed me tolerance, patience, understanding, sharing knowledge/skills, team leadership and consideration to fellow workmates and rural poor households or vulnerable communities who are struggling to Survive every day
The nature of work, I have done for 13 years have always demanded creativity innovation, flexibility, team player, planning, organizing, client orientation with ability to mirror through and priorities activities and management of busy schedule of agriculture production process
The age attainment and humble social background have broadened, matured and prepared me to thing strategically with an aim for achievement as per the organization's goal and broad FUTURE CARRIER OBJECTIVE
I would like to work in situations calling for dedication, creativity, self-drive, implementation of projects, practicals and decision making. I want to make a long term commitment to the organization I would like to work In situations calling for high motivation, initiative and selfsupervision
John ogweno Program manager
Trees For The Future
Kenya.
Phone :071*******
Ivyone Nambiri
Peoples Culture
Trees For The Future
Kisumu Kenya
Phono 071*******
Contact this candidate