Customer Service Data Entry

Faithful F. Tomlinson

Austin, TX • 512-***-**** • **********@*****.*** • https://linkedin.com/in/fonda21 SUMMARY

• Experienced administrative professional with a solid foundation in customer service, compliance, and operational efficiency.

• Skilled in problem solving and optimizing workflows to enhance productivity and accuracy.

• Clear and effective communicator, ensuring seamless coordination across teams and departments.

• Proficient in multisystem database management, maintaining strong attention to detail and precision.

• Committed to improving processes that enhance customer experience and support organizational success.

COMPETENCIES

• Customer Support & Problem Solving (Phone & Email)

• Application Processing & Compliance Management

• Data Entry, Auditing & Document Accuracy

• Technical Troubleshooting & Multisystem Database Navigation

• Workflow Optimization & Process Improvement

• Confidential Information Handling & Regulatory Compliance

• Policy Interpretation & Clear Communication

EXPERIENCE

Business Development Manager – Apartments Now (Austin Leasing Angel) Austin, TX November 2006 – January 2024

• Built strong client relations, guiding customers through leasing processes while ensuring policy compliance and successful move-ins.

• Developed data tracking systems to monitor application statuses, improving efficiency and reducing errors.

• Maintained an impressive 75% client conversion rate, demonstrating strategic business acumen and effective sales communication.

• Independently managed confidential client data, leveraging organizational skills to streamline adminis- trative workflows.

Administrative Specialist – The Liberty Group

Austin, TX September 2013 to January 2023

• Managed leasing applications and registration processes with accuracy, ensuring compliance with regulatory policies.

• Provided high-volume customer support, answering inquiries via phone and email while assisting residents with documentation needs.

• Interpreted and explained policies and procedures clearly, making complex regulations easy to understand for clients and internal teams.

• Escalated service issues and concerns while managing confidential customer and property related information with professionalism.

Office Administrator – Greystar Management Services Austin, TX June 2018 to March 2020

• Oversaw daily office operations, managing data entry, leasing documentation, and compliance tracking.

• Implemented workflow improvements that optimized efficiency and streamlined database management for better customer service.

• Conveyed policies and procedures, ensuring residents and team members understood regulations and best practices.

• Maintained confidential records, upholding privacy standards in all administrative processes. Tech Sales Specialist – Office Depot

Round Rock, TX March 2020 – October 2020

• Assisted customers with computer and print solutions, providing expert technical support in a fast-paced environment.

• Processed high-volume data entries, ensuring accuracy and compliance across multiple systems.

• Explained technical policies and procedures in a clear, customer-friendly manner, improving service resolution.

• Escalated complex technical issues, collaborating with senior support teams to resolve challenges efficiently.

Senior Customer Care Specialist – Dell Computers

Round Rock, TX January 1998 to January 2001

• Provided award-winning customer service, earning recognition for resolving technical inquiries quickly and effectively.

• Conducted data entry and system troubleshooting, contributing to improvements that reduced customer wait times and enhanced website functionality.

• Collaborated with IT teams and process improvement specialists to refine documentation and streamline compliance workflows.

• Ensured confidential handling of sensitive customer data, escalating complex cases when necessary. EDUCATION

Austin Community College – Austin, TX

Women in Tech: Information Technology/Network Administration Projected Graduation: May 2027 Texas State University – San Marcos, TX

Interdisciplinary Studies Specializing in Mathematics (Grades 1–8) Austin School of Real Estate – Austin, TX

Completed courses in Real Estate Principles, Contract Law, and Agency Law PROFESSIONAL DEVELOPMENT

• Dale Carnegie Training: Leadership Development, Data Analytics, Business Influence Strategies

• Heartcore Leadership: Business Purpose, Team building, Process Optimization KEY PROJECTS & CONTRIBUTIONS

• Dell Computers: Selected to improve website functionality, reducing call center hold times and stream- lining customer registration.

• Apartments Now: Designed a branding and marketing website to enhance customer engagement and increase business revenue.

• Kealing Afterschool Tutoring Center: Developed creative, confidence-building lessons for struggling students in math.

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