Customer Service

OMOTOSHO TEMILADE BABATUNDE

Address: Okota Road, Isolo, Lagos State, Nigeria.

Phone No: +234********** +234 811-***-****

E-Mail Address: ******************@*****.***

PROFESSIONAL SUMMARY:

Dynamic and results-driven professional with a proven track record in Credit Control, Accounts Receivable Management, and Hospitality Supervision. Expertise in optimizing financial processes, enhancing customer relationships, and leading teams to achieve operational excellence. Skilled in driving revenue growth, implementing cost-saving initiatives, and delivering exceptional customer service. Adept at fostering collaborative work environments and achieving organizational goals through effective leadership and strategic decision-making. Eager to leverage diverse experience and skills to contribute to the success of a forward-thinking organization.

SKILLS:

Credit Control Leadership

Accounts Receivable Management Team Management

Credit Risk Assessment Training and Development

Invoicing and Payment Processing Performance Evaluation Reconciliation Cost-Saving Initiatives

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Relationship Management Inventory Management

Credit Application Review Customer Service

Financial Analysis Conflict Resolution

Cash Flow Optimization Communication Skills

Credit Management Systems Operational Efficiency

WORK HISTORY:

SEPTEMBER 2024 – TILL DATE:

EXPERIENCE CENTRE AGENT GIG LOGISTICS ISOLO CENTER LAGOS, NIGERIA

• Customer Engagement: Welcome and engage with customers, understanding their needs and preferences to provide personalized experiences.

• Product/Service Demonstrations: Showcase products or services, highlighting features, benefits, and applications to educate customers and drive sales.

• Experience Center Operations: Maintain a clean, organized, and safe environment, ensuring all equipment and displays are in working order.

• Event Support: Assist with event planning, execution, and follow-up, including workshops, training sessions, and product launches.

• Customer Feedback and Insights: Collect customer feedback, analyze insights, and provide recommendations to improve products, services, and overall customer experience.

• Brand Ambassadors: Represent the brand, embodying its values, mission, and vision to create a positive and memorable impression.

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JULY 2019-FEBRUARY 2022:

SUPERVISOR ALMA HOTEL SURULERE, LAGOS, NIGERIA

• Led a team of staff members in various departments, including housekeeping, front desk, and food and beverage, fostering a positive and productive work environment.

• Developed and implemented training programs for new hires and existing staff, resulting in a 20 % improvement in employee performance and guest satisfaction scores.

• Monitored and evaluated employee performance, providing regular feedback and coaching to enhance productivity and customer service standards.

• Implemented cost-saving initiatives in inventory management and staffing schedules, resulting in a 15% reduction in operational expenses while maintaining service quality.

• Acted as a liaison between management and staff, effectively communicating policies, procedures, and performance expectations to ensure alignment with organizational goals.

• Resolved guest complaints and issues promptly and professionally, maintaining high levels of guest satisfaction and loyalty, as evidenced by a 30% increase in positive reviews. MARCH 2016 -JUNE 2017:

ASSISTANT CREDIT CONTROL OFFICER NIGERIA AVIATION HANDLING COMPANY

IKEJA, LAGOS, NIGERIA

• Managed accounts receivable functions, ensuring accurate and timely invoicing, payment processing, and reconciliation, resulting in a 20% reduction in outstanding receivables. 3

• Implemented credit control procedures to minimize bad debt risk, resulting in a 15% decrease in delinquent accounts and improving overall cash flow.

• Collaborated with cross-functional teams to review credit applications and assess credit worthiness of customers, contributing to a 10% increase in approved credit limits.

• Developed and maintained relationships with clients to resolve payment issues and negotiate payment plans, leading to a 25% increase in on-time payments.

• Prepared monthly aging reports and provided insightful analysis to management, facilitating strategic decision-making and optimizing credit control strategies.

• Assisted in the implementation of a new credit management system, streamlining processes and improving efficiency in credit control operations. EDUCATION

2022

B.A. Philosophy

University of Lagos, Akoka, Yaba, Lagos State, Nigeria. WASSCE

High Que Secondary School, Isolo, Lagos State, Nigeria. REFEREES

Available on Request.

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