General Manager Human Resources
Resume:
Leslie Mitchell
General Manager
Auburn, GA *****
******************@*****.***
Professional Summary
Professional with substantial understanding of how to lead in fast-paced challenging environments. Seeking the opportunity to helm a development team in an industry-leading organization. Skills include revenue generation, management team building, hospitality background, skilled negotiator, payroll management, efficient event planning and coordination, guest satisfaction specialist, hotel operations, executive management, Food and beverage, superior customer service, natural leader, progressive computer knowledge, property management POS systems, diligent service-oriented, human resources certified and Quality Assurance Auditor.
Authorized to work in the US for any employer
Work Experience
General Manager
Wealth Hospitality Group-Tupelo, MS
April 2017 to Present
• Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
• Established strong relationships with key stakeholders such as suppliers, vendors, and customers to enhance business partnerships
• Analyzed market trends and competitor activities to identify opportunities for improvement and innovation
General Manager
Aramark-Memphis, TN
October 2015 to October 2016
Developed and managed annual operating budgets for 10 Memphis-area campuses.
Monitored project schedules for numerous projects at a time. Developed and shared best practices across the company, including FedEx (Top Client).
Managed district office and staffing /Human Resources Responsible for vending, warehouse, distributions operations Oversaw the development and launch of upgraded computer programs General Manager
Lancer Management-Memphis, TN
July 2013 to July 2015
Decreased operating costs by 10% by implementing cost control procedures while attendance was down 24% Accomplished General Manager with extensive experience operating 15 venues Increased PER CAP (.16), revenue (30%), during my first year as General Manager Project Manager for all major construction initiatives in 2015 Improved catering sales within 3 months (49%).
General Manager
Courtyard by Marriott- Memphis Airport
July 2004 to December 2011
Regional General Manager
Marriott International-Atlanta, GA
August 2002 to June 2004
Produced and trained company managers on financial policies and procedures (improved company losses by.
estimated 10% overall by implementing processes to prevent losses). Improved associate satisfaction at troubled hotels with low employee retention.
Responsible for overall operations of various hotel brands in the corporation (Full Service and Select Services.
General Manager
Courtyard Atlanta Airport South-Washington, DC
February 2002 to February 2004
DC
General Manager
Improved revenue 20% in the first year by securing 2 major airline accounts. General Manager
Marriott International Atlanta, GA
Achieved General Manager of the Year for the Courtyard Brand. Won highest REV PAR, GSS, STAR and associate satisfaction within first Converted troubled hotel into a top 10 rated hotel within the region. Housekeeping Front Desk Manager
Marriott International Tallahassee, FL
Complete responsibility for the balanced scorecard in respective departments.
Green rated GSS scores consistently in departments. Opened 20 new properties during growth of Fairfield Inn and Courtyard divisions.
Education
Associate of Arts in Business
Florida State University Tallahassee-Tallahassee, FL Skills
• Payroll management (10+ years)
• Strategic Planning (10+ years)
• Revenue Management (10+ years)
• Property Management (10+ years)
• Financial Analysis (10+ years)
• Customer service
• Budgeting (10+ years)
• Mergers & acquisitions
• Corporate finance (10+ years)
Additional Information
SKILL HIGHLIGHTS
Business operations - General Revenue Manager certified by Manger, Regional Manager Marriott
Project management and Inventory, cost control expertise planning certified -cost reduction and containment Human resources certified programs developed and
Budgeting and forecasting implemented
certification STAR and systems certified
Negotiations expert Innovation and collaborative
Customer-oriented trained in IT
Multi-unit operations Strategic sales force trainer and management champion for properties,
Mergers and acquisitions accounts and region
knowledge Procedure development
Analytical skill set / profit and loss
/technical
CORE ACCOMPLISHMENTS
Identified and acquired numerous high-value new clients for the company.
Spearheaded an employee engagement program, resulting in a 50% decrease in annual employee turnover.
Won General Manager of the Year for Marriott. Won 40 awards. Sales
Surpassed all sales goals every year for 8 years.
Increased sales by 3%-15% over a five year period. Financial Reporting
Accurately compiled financial analysis data reports and forecasting documents for revenue generating company.
Client Interface
Collaborated with prospective clients to prepare efficient product marketing strategies and drive business development..
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