Customer Service Representative

BRANDY WORLEY

Certified Flagger Customer Service Expert Team Leadership Conflict Resolution

+1-276-***-**** *************@*****.*** https://bold.pro/my/brandy-worley-250*********/450r Blountville, Tennessee 37617

EXPERIENCE

Certified Flagger

AWP Traffic Control 04/2018 - 03/2025 37615

Implemented safety protocols as a protector in traffic control Customer Service Representative

Tri-Cities Auto Parts 04/2018 Bluff City, TN

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts

Enhanced customer satisfaction by promptly addressing concerns and providing accurate information

Responded to customer requests for products, services, and company information Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike

Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues

Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients Supervisor

Blountville Construction 01/2016 Blountville, TN

Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks

Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows

Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions

Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity

Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans Boosted team morale and performance, organizing regular training sessions and motivational meetings

Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints

Customer Service Representative

Blountville Auto Salvage 02/2000 - 02/2018 Blountville, TN Enhanced customer satisfaction through efficient delivery processes Customer Service Representative

Company Name 01/2015 Location

EDUCATION

GED: Business Administration And Management

Sullivan Central High School 04/1996 - 04/2000 Blountville, TN GED: Business Administration And

Sullivan Central High School - Blountville, TN

SUMMARY

CUSTOMER SERVICE, PARTS SPECIALIST Dynamic

supervisor with a proven track record at Blountville Construction, excelling in staff management and conflict resolution. Enhanced team performance through strategic planning and training initiatives, resulting in improved customer satisfaction. Adept at problem-solving and fostering collaboration, driving operational efficiency and team morale in fast-paced environments.

KEY ACHIEVEMENTS

Safety Protocols Implementation

Implemented safety protocols reducing accidents

by 30% annually.

Efficient Complaint Resolution

Resolved 95% of customer complaints within 24

hours, enhancing service satisfaction ratings.

Customer Retention Boost

Increased customer retention rates by 20%

through effective communication and follow-up.

Team Training Coordination

Organized 12 training sessions improving team

performance by 40%.

TRAINING / COURSES

Certified flagger

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