Customer Service Support

Cassandra Farfan

Administrative & Customer Service Professional

Cumaca Extension Road, Valencia

868-***-**** **************@*****.***

Professional Summary

Versatile and motivated professional with an Advanced Diploma in Accounting and hands on experience in office management, procurement, inventory auditing, customer support, and business operations. Recognized for reliability, organization, and attention to detail. Dedicated to supporting business operations and contributing to a productive, professional environment.

Core Competencies

Procurement & Inventory Management

Administrative & Office Support

Payroll & Data Entry

Document Preparation & Filing

Vendor & Customer Communication

POS System / PROFITsystems Operation

Canva & Microsoft Office

Customer Service & Social Media Messaging

Financial Document Preparation

Professional Experience

KC Interior Designs Co. (Remote) - Administrative Assistant

(2023-2024)

Recruit new employees and ensure they are being trained.

Provided customers with quotations.

Ordered tools and materials, managed supplier quotes and purchasing

Assisted in the payment of employees.

Assisted with background information on new employees.

Managed disciplinary processes, coordinated marketing, and customer support

Supported administrative operations remotely

Furniture Plus LTD - Administrative/ Inventory Support

(2022-2023)

Conducted inventory audits and reconciled stock across locations

Worked with warehouse and accounts departments for transaction validation

Ensured control of inventory levels and accuracy of dispatches

Audit of transactions and internal control processes.

Maintained accurate inventory levels.

Supported data entry and administrative tasks for accounts.

Cassandra Farfan Page 2

868-***-**** **************@*****.***

Work Experience Cont.

J.T.L. Trading Ltd - Customer Service/ Payroll Support

(2020-2022)

Supported payroll functions, including TD4 and NIS documentation.

Processed customer purchases and handled POS transactions.

Maintained store presentation and assisted with merchandising.

Managed petty cash, sales reconciliation, and basic accounting tasks.

Provided courteous and efficient customer service.

Additional Administrative Experience

Earned Customer Service Certificate while employed at J&K; Styles.

Assisted with filing of legal documents, cash flow preparation and client correspondence

Operated POS, Profit systems and Loyverse system’s and provided front line service in retail and grocery settings

Maintained accurate records and ensured confidentiality of information

Education

School of Practical Accounting — Advance Diploma in Accounting

— Office Administration Cert.

Guaico Secondary School — CXC Certificate 2020

Mathematics (3) English (3) EDPM (1) Office Administration (2)

Principles of Accounts (3) Principles of Business (3)

Certificates

Certificate in Customer Service Specialist

Office Administration

Diploma in Advanced Accountancy

Certificate in Peachtree/Sage 50

CVQ General Cosmetology

Reference available upon request.

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