Data Entry Customer Service

CANDY CAINE

**** ******* **, *** ** • Lorain, OH 44053

n *********@*****.***

PROFESSIONAL SUMMARY

Dedicated and motivated Nursing Student with over eight years of experience in the medical field, combining compassion, professionalism, and strong organizational skills. Highly adaptable with a proven ability to learn quickly, manage multiple priorities, and deliver exceptional customer service both in-person and remotely. Skilled in patient communication, data entry, and scheduling coordination. Passionate about providing efficient support in a remote environment where accuracy and empathy drive results. CORE SKILLS

• Customer Service & Client Support

• Data Entry & Electronic Health Records (EHR)

• Remote Communication (Phone, Email, Chat)

• Appointment Scheduling & Patient Coordination

• HIPAA Compliance

• Fast Learner & Self-Motivated

• Time Management & Organization

• Microsoft Office • Google Workspace • Zoom • Telehealth Platforms PROFESSIONAL EXPERIENCE

Medical Assistant / Patient Care Support

Various Healthcare Facilities – Ohio

2016 – 2024

• Supported physicians and nurses with patient care, intake, and charting in fast-paced environments.

• Delivered compassionate service and clear communication to patients and families.

• Managed scheduling, record updates, and EHR data entry remotely.

• Trained new staff on procedures and documentation standards.

• Ensured compliance with HIPAA and safety protocols. Customer Service Representative (Remote & In-Person) Healthcare and Service-Based Environments

2015 – 2023

• Managed inbound/outbound calls, appointment scheduling, and client follow-ups.

• Maintained professionalism in handling inquiries and resolving issues.

• Entered and organized client data accurately while meeting productivity goals.

• Adapted quickly to new systems, showing flexibility and dependability in remote settings. EDUCATION

Valley College – Cleveland, OH

Practical Nursing Program

Expected Graduation: May 15, 2026

Certification: Certified Nursing Assistant (CNA)

ADDITIONAL QUALIFICATIONS

• CPR & First Aid Certified

• Excellent Written & Verbal Communication

• Dependable Internet & Home Office Setup

• Strong Work Ethic and Positive Attitude

• Knowledge of Scheduling and Billing Software

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