Customer Service Personal Care

Location:

Green Forest, AR

Salary:

23.00

Posted:

October 23, 2025

Contact this candidate

Resume:

Patricia M. Kilbourn

*** ** ***

Green Forest, AR 72638

Cell Phone 870-***-****

********.********@*****.***

Special Skills:

● More than 25 years of experience in customer service

● Excellent knowledge of modern office practices and procedures

● Experience in 10-key calculator by touch

● Ability to interpret and research information and solve customer service problems

● Proven ability to receive cash, balance cash, and receipts and maintain accurate financial records and documentation.

● Ability to understand and carry out written and verbal instructions.

● Fluent in Portuguese and Spanish

● Extremely organized

● Goal orientated and highly motivated

● Great under pressure

● Able to work without supervision

Work Experience:

We Care Homecare: Personal Care Aide

October 2020-Present

Help patients with personal hygiene, dressing, bathing, injections and other daily tasks. Perform basic health care services for patients including administering prescription medication. Help with general housekeeping and making meals. Transportation to doctor’s appointments, grocery store, pharmacy, etc. Work with the other personal care aides and in-home care professionals. Observe and report on patients' condition.. NARMC-The Physicians Clinic of Berryville, Physician Practice Administrative Specialist Nov 2017-September 2020

Work with other Clinic Administrative staff and providers to ensure clinic workflow and productivity is maintained at target levels, and resources are maximized for clinics and interdepartmental needs. Oversee clinic staffing including nurses, assistants, receptionists, etc. Oversee clinic appointments schedule, billing, collection of co-pay and other office procedures. I provide leadership to a team-based clinic environment in order to ensure positive and productive workflow. I maintain all clinic schedules to include vacations, sick time, extended leave, etc. Covering positions when we are short staffed, ordering clinic supplies, submitting and completing referrals requested by providers, customer service, scheduling appointments, notifying staff of all changes and updates for the clinic. Communicating clinic staffing needs to Clinic Supervisor and Director. Interviewing and training new staff members, assisting with A/R reports and Collections lists, working with the Billing Department, answering patient enquiries of billing issues, collecting copays and outstanding balances. Assisting with Population Health reports and assignments. Maintaining knowledge and enforcing of Compliance such as HIPAA, OSHA and COLA/CLIA standards and other duties as assigned. Translate for Spanish speaking patients. NARMC-Family Medicine Clinic, Referral Coordinator/ Feb 2017-Nov 2017

Responsible for scheduling patients, updating information accurately, performing visit functions making sure all patient information is up to date. Attaching all faxes accurately to the patient's chart and forwarding them to the correct staff member for completion. Submitting and receiving referrals in a timely manner, verifying all records that are required are attached and faxed to each referral before submitting. Contacting the referral clinic to schedule or confirm patient appointments and notifying patients of appointments. Answer telephone calls responding to routine inquiries. Performing day to day administrative functions and general office duties including answering phones, filing, data entry, collecting payment. Establishing a good working relationship between staff and other facilities, referring physician offices. Translate for Spanish speaking patients.

Green Forest Elementary, Teacher Aide, Translator & Substitute Teacher Aug 2009-Present

Assisting the ESL teacher in class with 1st Grade and Kindergarten children in Reading, Writing, Spelling. Work one on one with children that are in need of extra help to excel. Lunch Duty I was responsible for monitoring the lunchroom making sure the children were eating and assisting when needed with lunches. Car Rider Duty, responsible for confirming the parents of the children that are being picked up and calling out their names as they arrive to pick them up. I assist in Translating for the teachers with students, parents or letters that they receive from parents. As a Substitute Teacher I assume all duties of the regular classroom teacher, including bus, lunchroom, playground, hall duties. Follow instructions left by the teacher and maintain normal classroom routines and discipline procedures. Boston Mountain Rural Health Center, Patient Representative: Medical Office Receptionist Aug 2011-April 2016

Work as part of the medical office team performing clerical duties necessary to prepare patients for a visit. Greet patients and answer telephone incoming calls in a courteous and professional manner, address questions and direct calls and forwarding messages to other staff members. Ensure patient confidentiality, and provides patients with much needed information. Observe patients and report any apparent illness or distress. Schedule appointments, pull and prepare medical charts, and maintain a smooth patient flow throughout the clinic. Gather third party payment information, record charges, and bills patients for services rendered. Establish that each patient is advised of the Sliding Fee Scale and make adjustments accordingly. Collect and receive patient fees, and collect and maintain patient registration and utilization data for the UDS reports. As a safety officer responsibilities are developing, implementing and monitoring Board Occupational Health and Safety Policy, Programs, and Procedures. Provide training and safety and health information. Translate for our growing Spanish speaking patients also assisting in translating patient forms for the office and volunteering in promoting all health care programs involving the community.

Mercy Hospital, Insurance Clerk, Translator

Feb 2004-Mar 2009

Full-time position involved in maintaining accurate and timely preparation and submission of claims to Commercial and Third Party carriers and intermediaries and answering all enquiries on a timely basis. Essential duties related to the position are: review and verify insurance on all patients; begin pre-certification necessary to notify Utilization personnel of pre-certification needed; review all patient accounts for accuracy and completeness of billing information to file clean claims on both primary and secondary insurance; file all clean claims either electronically or hardcopy; monitor and follow-up status of outstanding claims; review and post all remittances and Explanation of Benefits; print all daily reports as required; receive and answer inquiries from insurance companies, patients, etc., which pertain to patient accounts in a timely manner, ability to work effectively with various cultures and ethnic groups. Perform duties as assigned by the Business Office Director and responsible in knowing hospital policies; translating for Spanish speaking patients. Mercy Clinic, Reception/scheduling Clerk/Translator July 2003-Feb 2004

Responsibilities include translating for entire clinic, greeting patients handling inquiries, verifying if charts are up to date, scheduling patients appointments, answering telephones, checking out patients for payments of doctor’s visit, balancing daily deposits, assisted the doctor’s in procedures, filing medical records charts, prepare charts and schedules for the next working day. Also provided services translating for St. John’s Hospital and other St. John’s Clinics in the area. Dr. Lowell Williams, Dental Assistant

April 2003-July 2003

Full-time position involved assisting the dentist with examinations and procedures. Setting up the operating room before and after procedure; sanitizing dental instruments; translating for Spanish speaking patients. KTHS Radio, Sales Executive

Sept 2002-April 2003

Responsibilities are to contact; develop and maintain relationships with current advertisers, prospect for new advertisers, assisting in the collection of payments for advertising sold, communicate with management to learn and improve internal systems

The Purple Iris Store, Store Manager

July 2002-Sept 2002

Responsibilities include opening and closing the store, customer service, crediting customer accounts, maintaining store appearance and pricing merchandise.

Princess Margaret Hospital, Radiation Therapy Coordinator Oct 1991-June 2000

Responsibilities include greeting patients and handling inquiries, auditing patient charts, auditing radiation machine lists, data entry, printing and distribution of various departmental lists and ensuring doctor’s schedules coincide with patient appointments. Critical job requirement involves booking patient radiation treatments which involves coordination of different schedules in a timely and effective manner. Empowered to initiate and implement improvements to work processes and must be able to adapt to various positions within Princess Margaret. Also provide a voluntary service as a Portuguese translator.

Dr. William Neto-Pereira, Dental Assistant

Oct 1992-Oct 1995

This full-time position involved assisting the dentist with examinations, comforting patients during dental procedures, sanitizing dental instruments, setting-up the operating room, inventory control and maintaining office filing system, forwarding all incoming calls, mail distribution, patient scheduling, processing monthly invoices, informing patients of dental and surgical procedures and translating for Portuguese speaking patients. People to People Service Enterprises, Case Manager Sept 1992-Oct 1992

Full-time position involved advocating for non-English speaking Portuguese Canadians on issues ranging from welfare and Worker’s Compensation to Canadian citizenship and various legal cases. Additional responsibilities included maintaining the filing system. Set-up client appeals for Worker’s Compensation, taking dictation and providing translating services at client appointments.

Central Guaranty Trust, Customer Service Representative Jan 1987-Sept 1992

Responsibilities included processing incoming checks; maintaining up-to-date log of checks deposits; provide customers personalized service, setting up and promoting RRSP’s, mutual funds and GIC’s, verify signatures, balance daily deposits and maintain office filing.

Education:

Humber College- Evening Courses

1990-1991

St. Mary’s Catholic Secondary School-OSSGD

1983-1987

Online Courses:

● Procedure Coding: The Use of CPT codes

● Understanding Insurance

● Understanding and using Modifiers

● Supplies & Service Coding: The Use of HSPC Level II Codes

● Managing and Preventing Claim Denials

● Evaluation & Management Coding: The use of CPT E/M Codes