Administrative Support Financial Data

CV of Judith Williams

Oudtshoorn, South Africa 064-***-**** *******@*****.***

Bilingual: English & Afrikaans Driver’s License: Code 08 Excellent Health Professional Profile

Dedicated and detail-oriented Accounts Administrator and Team Leader with 10+ years of experience in the banking and telecommunications industries. Proven track record in financial management, debt collection, staff supervision, and customer service excellence. Adept in using accounting software such as Pastel, Xero, Bulldozer, and tools like Excel and Corporate Collect. Committed to leading teams, enforcing policy compliance, and driving results. Strong interpersonal and communication skills with a passion for helping others and going the extra mile.

Core Competencies

Financial & Management Accounting, Debtors & Creditors Control, Debt Collection, Staff Supervision & Coaching, Performance Management, Microsoft Excel (Intermediate), Accounting Systems: Xero, Pastel, Bulldozer, Administration & Process Improvement, Time Management & Problem Solving

Professional Experience

Accounts Clerk Aug 2022 – Present Herotel – Oudtshoorn

• • Manage full debtors process: invoicing, premium collections, credits, and refunds

• • Oversee cancellation and refund processes

• • Handle clients in arrears and execute debt collection activities

• • Develop and maintain operational spreadsheets for tracking and reporting Sales Administrator (previous role)

• • Achieved and exceeded monthly sales targets

• • Conducted quality control checks on sales tickets

• • Coordinated activities of brand ambassadors

Team Leader – Sales & Service Nelspruit Jun 2014 – Jul 2015 First National Bank (FNB)

• • Supervised and developed a team of 10 consultants

• • Led daily/monthly sales planning and performance reviews

• • Coached team members and drove service standards and customer satisfaction

• • Analyzed performance stats (Big 3, OFV, etc.) and led improvement initiatives Customer Banker – Secunda Apr 2013 – Jun 2014

• • Managed business client portfolio <R10M and boosted cross-sell opportunities

• • Facilitated client onboarding, credit facilities, and account activation

• • Used platforms like Experian, Siebel, and SharePoint to support client solutions Previous Roles at FNB (2006 – 2013)

• • Teller, ATM Custodian, Sales Consultant, Administrator, Service Advisor

• • Promoted into supervisory roles due to consistent high performance and customer service delivery

Education & Qualifications

NQF Level 5 Certificate in Banking – Unisa & Milpark Law (71%), Business Communication (59%), Accounting (59%), Economics (57%) Matric (2002) – Voortrekker High School

Subjects: English, Afrikaans, Mathematics, Business Economics, Computer Typing, Hotel & Catering

Additional Information

• • No criminal record Non-smoker

• • Passionate about community service and fundraising

• • Excellent references available on request

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