Data Entry Clerk

Simone Johnson

**** *. ***** **, ****** CO ***** • 832-***-****• **************@*******.***

Objective:

Open to Mortgage Customer Service as well as Administrative Assistance / Clerical positions that will allow me to use the skills and training that I have acquired as well as per sue continuous training and education in building a strong New Career with New Opportunities. As well, as enhance my knowledge with policies and procedure of variable companies that I’m hired too. Willing to work remote as well as in office. 01/2024 - 06/2024 Hire Connections (Southern Farm Bearu) - Centinnial, CO Data Entry Specialist

Worked on a new project to see if I can break the system, company was in transition to a new software program so I would enter data on made up accounts to see if there were any hiccups or errors that would prevent any of the accounts to be saved in the new system 09/2023 – 12/2023 Mortgage Solutions Financial – Colorado Springs, CO Quality Control Specialist

Auditing mortgage files for processors to make sure all documents sent in by the client was the correct and accurate documents by date during the time while the mortgage loan was being processed. Making sure paystubs, bank statements comparing it to the 1003 (URLA) also making that everything was accurate with the URLA in the Byte systems that it matched the 1003 (URLA).

06/2023 – 09/2023 Computershare – Greenwood Village, CO Customer Services Specialist

Answering incoming calls for clients that had questions regarding their mortgage loans for example change of address, payment history or making payments, transferring to CSS I, II, III regarding their accounts for mortgage statements, end of the year statements, title documents.

09/2022 – 06/2023 AutoPay The Savings Group – DTC Area, CO Title Success Specialist

Answer incoming questions from title queues for Loan Specialist that was not sure, if the account was set up right or if they can proceed with certain information for auto loan. Ran ADD checks on vehicles to see current Lien Holder, verify valid Driver’s License, Registration and Insurance card on vehicle. Gather information for document signing such as POA’s for various states. Reach out to member to see if vehicle documents can be walked into DMV. Also would send out POA’s to have signed and notarize the documents and send back to us. 09/2020-08/2021 SWBC - Southwest Business Corporation - Englewood, CO Title Loan Coordinator

As part of the Set-Up Team I order title docs for purchasing and refinance homes. Audit full title documents for Colorado and Texas states. Auditing if any judgements or liens need to be cleared and removed and reorder title if needed also made sure of 1st mortgage amount matches price of sales contracts and loan amount matches exact loan amount in Encompass system. Ordered and verified Property Tax Certificate matched with what was lined up in Encompass system and pulled Chain of Title and advised if any subordinations if needed making sure how Title was being held. Auditing correct spelling of names, street addresses, city and state zip codes and ordering Survey for Texas Title Documents uploading all Title Documents into Encompass system and making sure Wiring Instructions was entered into Encompass system and Closing information and Closer information 08-2019 – 06/2020 HCL Technologies – Highlands Ranch, CO Mortgage Loan Processor Gathering Information from Borrowers who are doing refinance on owner occupied homes or investment homes Conventional loans rate & term and cash out. Ordering Appraisals if needed, verifying employment, ordering subordination and credit supplements making sure we have a clear title. Working a pipeline of 140 loans closing 18 - 22 loans per month requesting income and assets information as well as ordering payoffs on current mortgage and second mortgage HELOC updating Uniform Residential Loan Application if needed and updating Loan Estimates with appraisal fees and Proprety taxes ordering updated Declaration page ( HOI) requesting Initial Closing Disclosures to go out to Borrowers reaching out to Borrowers to give introduction of myself as processor main point of contact and status updates also sending emails to Borrowers, moving files to Underwriter, Clear to Close and scheduling closing while maintaining updated documents through out the loan process from beginning to end. Looking to work remote cause of the economy

02-2019 - 07-2019 Envirotest Systems (Opium Inspection) 895 S. Lipan Denver CO Administrative Assistant II

Ran front office, book keeping of funds collected daily, administor vin checks for oipeople who was registering there vehicle for State of Colorado new and used cars also for people who relocated to Colorado. Completed Daily Inventory of supplies and ordered supplies. Maintain cleaning office daily. Hiring of staff and interviews as needed. 10-2018 – 01-2019 King Soopers Grocery Stores, Denver, CO (Seasonal) Customer Service/Cashier

Cash out items for Customer, friendly fast service, sometimes bagging, rotating shifts Cash handling experience and checking items for pricing. Refunds and Return Items, Check Cashing Money Orders, Western Union (send, payout or preload prepaid cards) Bill Pay, Gas Point rewards

02-2018 – 10-2018 GC Services Copperas Cove, TX (short term jobs) Customer Service Worked for various companies short term while was in process of moving back to Colorado, Customer Service Answering incoming calls regarding electricity/shut off or black outs in customer neighborhoods also restoring customer services this position was 3 months moved back to Colorado 11-2017 – 02-2018 Kroger Grocery Stores, Houston, TX (Seasonal) Cashier Cash out items for Customer, friendly fast service, sometimes bagging, rotating shifts Cash handling experience and checking items for pricing. 12-2016 – 07-2017 Sutherland Global (Mortgage BPO Services) Houston, TX Quality Control Auditor

Contract with USAA as Quality Control Auditing mortgage file for first review of qualifying for mortgage loan; income, assets, and credit as well as auditing for second review called a PQR

(PerQuality Review) making sure that all Safe Act and Mortgage Guidelines and Policy was followed per USAA qualifications. Adherence to VA loans full documentation. MBA certified in Processing, Title, Closing, Secondary Markets, Fannie Mae, Freddie Mac and Conventional loans as of April of 2017. Certifying Processors for phone certification to USAA specifics. Call monitoring for Quality Control live calls as well as prerecorded calls. Also complete Compliance Assignments and USAA training.

07-2016 – 12-2016 Reverse Mortgage Solutions (Accounting Principles) Houston, TX Foreclosure Specialist I

Verifying invoices on a system called Navigator for payments that was being submitted through a program called IMES, from Attorney’s that had completed services for Foreclosure process, determine if First Legal or Close/Bill (instructions sent) was filed as well making sure no duplicate payment was not being made. Verifying that borrower and property in Navigator system match borrower and property in IMES. Also verifying that payment amounts match the lines items as well as the invoice. Requesting documentation that was needed in order to complete payment by sending emails to the Attorney’s. Completing 50 invoices a day and sending out emails to Attorney’s. 09-2015 – 04-2016 Stewart Lending Services (Professional Alternatives) Houston, TX Reverification Specialist

Auditing mortgages files to ensure that documents that were sent during the time loan was in process was accurate and correct. Requesting information that was needed during time of processes that is not in file. Recalculating debt to ratio income on credit report to ensure that everything was included and stayed in income guidelines.

10-2013 – 01-2015 Urban Lending Solution Highland Ranch, CO Mortgage Underwriter I

Underwriting for CFPB and Home Affordable Modifications Programs for clients; Fannie Mae and Freddie Mac, FHA, VA and Conventional home loans for borrower that were looking for cheaper interest rate or monthly mortgage payments. Calculating income according to debt to ratio guidelines as well as determine credit, requesting information as needed for completion of Loan Approval. Approving loans based on information received.

01-2013 – 10-2013 Urban Lending Solution Highland Ranch, CO Loan Processor

Manage a pipeline of 40 loans and all activities involved with the loans. Clearing conditions prior to file submission to underwriting. Assist clients with loan level questions and concern. Review reporting to target loans in the pipeline that need special attention. Deliver clean, complete and accurate files to both Underwriting and Closing. Processing loans on an adhoc basis communicate effectively with clients, customers, and vendors within licensee parameters. Working on Freddie Mac, Fannie Mae, FHA, VA and Conventional home loans

04-200*-**-**** Lender Live Glendale. CO

Document Management Audit Associate-QC Auditor

Access quality of work and use of systems/application ensuring the appropriate controls and reporting are in place. Use of QC software application to verify documents have been placed correctly in customer loans. Assist in additional audits, Perform scheduled and unscheduled process and operations audits. Define the audit sample, analyze data, summarize results. Auditing: Indexing, Modification Packets, Short Sale Packets. Adherence to Lender Live policy and procedures and client guidelines. As well as FNMA, DE guidelines. Also worked on Freddie Mac and Fannie Mae special audits. 03-200*-**-**** Moss & Cadillias Greenwood Village, CO Loss Mitigation Specialist

Prepare and Data Entry Reaffirmation Agreements legal court document for mitigation and mediation of property. Customer Service contact borrower to confirm sent of Reaffirmation Agreements. Adherence to Moss & Cadillias policy and procedures. Knowledge of Modifications (Stips), Mortgage Deeds, Titles. 11-2005 1 -2007 - The Winter Group Highlands Ranch, CO Quality Control Systems Coordinator

Audit indexing and Data Capture for international vendor for accurate document classification and information gathering. Began in the Preparation and Scanning Department progressed to a Senior Indexer promoted to Quality Control were as I Audit document species for correct documents placement completed reports in timely matter, knowledge of mortgage industry and Federal Guidelines, FHA and VA Guidelines. Knowledge of Mers.

Skills: Cadence, Microsoft Office 365, Microsoft Outlook, Microsoft Words Software, Xcel, Power Point,Spreadsheet Software, 10 key by touch, Email Software, Customer Service, Detail Oriented, Special Attention to Details, Creative / Innovative Problems Solving, Analytical Skills, Strong PC Skills, LOS systems, Data Entry, Internet Explorer, DU Software, LP software, Calyx Software, Data Entry 10,000 kph, Typing 50 wpm, Encompass, Retool, Title Tracker Certificates;

Mortgage Banking Association: Certificates (MBA Certified) Education:

Manuel High School 1987 – High School Diploma – Denver, CO Reference Upon Request

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