Data Entry Customer Service
Resume:
Professional Profile: Tammy Hunter
Contact Information
Tammy Hunter
Medical Office Administration
Chesnee, SC 29323
Email: *********@*****.***
Phone: 864-***-****
Professional Summary
I am a graduate of Virginia College, where I completed an externship at Spartanburg Vision, allowing me to expand my skills in customer service, communication, medical terminology, organization, and work ethics. I earned an associate’s degree in medical office administration and graduated in March 2013. I am willing to relocate anywhere and am authorized to work in the United States for any employer.
Work Experience
Medical Front Desk
Carolina Foot Care – Spartanburg, SC
January 2023 to Present
Provide customer service to patients.
Perform data entry tasks.
Answering incoming phone calls
Check patients in and out of appointments.
Verify insurance coverage for patients.
Scan documents as needed.
Balance cash and credit card transactions
DME Technician
Synergy Medical – Landrum, SC
April 2014 to 2023
Order orthotic braces for patients.
Fit patients with braces and provide education on their use.
Complete data entry related to patient care and inventory.
Maintain stock supplies for the office.
Scan and send orders via email.
Operate various office equipment.
Accomplishments: Developed strong patience and dedication in helping patients live without pain. Took responsibility for educating patients on proper use and adjustment of braces, leading to positive feedback and improved patient well-being.
Skills Used: Data entry, operation of office equipment, updating patient charts, inventory management, and patient follow-up.
Receptionist/Admissions
Virginia College – Spartanburg, SC
May 2013 to April 2014
Answered direct phone calls.
Assigned leads to Admission Agents
Created reports for appointments.
Updated student accounts as needed.
Performed data entry tasks.
Worked with spreadsheet applications
Administrative Clerk
Spartanburg Vision – Spartanburg, SC
January 2013 to March 2013
Used and maintained office equipment, including copiers, fax machines, voicemail systems, and computers.
Answered and screened telephone calls
Performed data entry.
Maintained professional image and attitude.
Accomplishments: Assisted with scheduling patients, filing, answering phones, checking patients in, and making courtesy calls.
Customer Service Clerk
No Problem, Auto Sales – Spartanburg, SC
January 2008 to December 2010
Used software tools, including Quick Books Pro
Took and recorded orders from customers.
Received and processed incoming phone calls.
Prioritized daily data entry to meet customer needs.
Collected deposits and payments.
Maintained effective relationships with customers.
Performed office duties such as data entry, word processing, filing, and copying.
Accomplishments: Maintained customer accounts, verified insurance, processed payments, balanced cash drawers at the end of the day, and made collection calls. Reviewed insurance policy terms to determine coverage. Fostered effective working relationships with sales personnel, internal departments, and stores.
Medical Coder
Diagnostic Imaging – Stuart, FL
July 2005 to November 2007
Maintained confidentiality of medical records.
Compiled medical records for data retrieval.
Coded diagnoses, operations, and procedures for reimbursement
Performed routine clerical duties.
Completed codes accurately and in a timely manner.
Applied knowledge of coding systems, including ICD9CM and CPT
Demonstrated strong attention to detail.
Accomplishments: Assigned diagnostic and procedural codes and modifiers to hospital emergency department reports, verified Medicaid insurance, and demonstrated proficiency with calculators and related accessories.
Education
Associate’s degree in medical office administration, Virginia College, 2013
Skills
Microsoft Office (3 years)
Microsoft Outlook (3 years)
Microsoft Word (5 years)
Customer Service (8 years)
Office Equipment (5 years)
Certifications and Licenses
Medical Office Administration – March 2016
Notary Public – March 2013 to March 2023
CPR/First Aid – June 2019 to June 2021
Additional Information
My skills include strong customer service, patient check-in, collecting co-pays, scheduling insurance audits, verifying insurance coverage, patient registration, handling patient referrals, verifying patient records, maintaining confidentiality of records, proficiency with computers and patient charts, Microsoft Office proficiency, maintaining electronic files, Quick Books, data entry, greeting patients, answering phones, scheduling appointments, oral and written communication, organization and prioritization, friendly and cheerful outlook, notary public, operating office equipment, medical coding, medical terminology, and administrative skills in a healthcare environment.
Data Entry
Quick Books
Microsoft Office
Attention to detail.
Office equipment operation
Scheduling
Knowledge of essential medical terminology and office procedures
Customer service skills for medical facility administration
Transcription of physicians’ diagnostic comments and orders
Creation and maintenance of both electronic and paper patient files
Coordination of job search
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