Front Desk Food Safety

GERMAYNE ROBERTS

**** ****** ******, ********, ** 11213

********.*********@*****.*** 347-***-****

Professional Summary

Experienced hospitality professional with 15+ years in food service, bartending, and customer-facing roles. Skilled in high-volume service environments, food safety, cash handling, and inventory control. Known for delivering exceptional guest experiences and supporting fast-paced teams. Certified in food handling and alcohol service in Nevada.

Key Skills

• Expert Customer Service & Bartending

• Food & Beverage Operations

• POS Systems & Order Management

• Food Safety & Alcohol Compliance (Nevada Certified)

• Cash Handling & Financial Accuracy

• Conflict Resolution & Complaint Handling

• High-Volume Restaurant Experience

Certifications

• Nevada Alcohol Education Card

• Food Handler’s Certification – NYS Dept. of Health (Nevada equivalent available)

Professional Experience

Dave & Buster’s – Brooklyn, NY

Server / Bartender / Front Desk Jan 2023 – Present

- Delivered high-volume table and bar service while managing guest satisfaction and transaction accuracy.

- Ensured safe alcohol service and upheld health code standards.

- Supported front desk operations, directing guests and managing incoming calls.

Outback Steakhouse – Brooklyn, NY

Server / Takeaway Nov 2014 – 2022

- Managed dine-in and to-go orders with speed and accuracy.

- Processed payments, handled customer issues, and ensured satisfaction.

Golden Krust – Brooklyn, NY

Team Leader Aug 2014 – Nov 2014

- Supervised team, trained staff in food prep and sanitation, and resolved customer complaints.

- Managed daily financial operations including deposits and cash reconciliation.

Starbucks – New York, NY

Barista Oct 2013 – Jul 2014

- Prepared custom drinks, educated customers on menu options, and improved upsell rates.

Applebee’s – Brooklyn, NY

Server / Hostess Mar 2010 – Jan 2013

- Welcomed and seated guests, managed reservations, and ensured smooth dining service.

- Resolved customer concerns and collaborated with kitchen staff.

Education

South Shore High School – Brooklyn, NY

High School Diploma

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