Office Manager Technical Support

CRYSTAL CASTILLO

928-***-****, *****************@*****.***, Cottonwood, Arizona, 86326

SKILLS

Billing

Vendor engagement

Bookkeeping

Technical support

Scheduling coordination

Document management

Event coordination

Sales & Marketing

Patient-focused care

Clinical and administrative support

PROFESSIONAL SUMMARY

Dynamic Office Manager with a proven track record at Miracle Ear, excelling in vendor engagement and scheduling coordination. Adept at enhancing patient-focused care and driving operational efficiency. Recognized for boosting sales through innovative marketing strategies while maintaining meticulous document management and fostering strong team collaboration.

EXPERIENCE

Office Manager, Feb 2023 - Current

Miracle Ear, Cottonwood, Az

Placed orders, monitored usage, and coordinated stocking to control office supplies.

Maintained patient files and equipment.

Trained new employees on company policies, procedures, and software systems.

Received and directed incoming calls to personnel and voicemail, facilitating office communications.

Served as liaison between management, staff, and external partners or clients.

Oversaw daily office operations and ensured smooth workflow.

Operations Manager, Feb 2018 - Oct 2022

Sedona Air Tours, Cottonwood, Az

Built dynamic working relationships with team members and support community partners to achieve cross-functional objectives.

Conducted staff meetings to review work activities and drive continuous improvement.

Boosted sales through successful advertising campaigns.

Maintained financial and administrative controls, accurately tracking funds and keeping records current.

Directed daily office operations and tour scheduling.

Provide safety briefing, seat people on/off helicopters, Fuel Helicopters.

Medical Assistant/Receptionist, Feb 2013 - Oct 2015

Sedona Family Health, Sedona, AZ

Reconciled co-payment charges and maintained accurate records.

Scheduled appointments, lab tests, and procedures for patients.

Photocopied, faxed, and maintained patients records practicing confidentiality measures.

Answered basic questions and provided information to patients and family members.

Coordinated referrals to specialists and other healthcare providers as necessary.

Assisted with check-in procedures, including taking vital signs when needed.

Medical Receptionist, Oct 2011 - Dec 2013

Nextcare Urgent Care, Cottonwood, AZ

Maintained patient records and reviewed charts to prepare for upcoming appointments.

Coordinated referrals to specialists and other healthcare providers as necessary.

Verified patients' insurance coverage and followed up on missing and incorrect information to help streamline billing.

Photocopied, faxed, and filed patients records practicing confidentiality measures.

Managed front desk operations during busy clinic hours efficiently.

Greeted patients and visitors to determine needs and direct accordingly.

Medical Assistant, Jun 2008 - Jan 2011

Amadei Internal Medicine, Sedona, AZ

Assisted clinicians with in-office procedures.

Prepared treatment rooms for patient examinations, keeping rooms neat and clean.

Helped manage and train employees on the EHR system.

Assisted physicians during patient examinations and procedures.

Performed electrocardiograms EKGs as requested by physician.

Managed efficient patient intakes, collecting histories, documenting vital signs and updating charts.

EDUCATION

High School

Mingus Union Highschool, Cottonwood, May 1999

LANGUAGE

Spanish

Fluent

REFERENCES

*References available upon request.

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