Medical Billing Customer Service
Resume:
HELENE SCHUBERT
**** ******** **** ***** **** Valley, CA 93012 310-***-**** ***************@*******.***
PROFESSIONAL PROFILE
Well-rounded professional backed by cross-functional healthcare industry and retail experience. Able to provide timely and accurate data to ensure reimbursement for patient services. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and assure patient privacy and confidentiality.
High Academic Honors Recognition / Dean's List / Honor Roll.
ABK – Member of the Alpha Beta Kappa Honors Society.
Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.
Capable of working as a team member and independently to meet goals and objectives.
Written and verbal communication skills necessary to work with patients and healthcare providers.
Pay close attention to detail for accurate and compliant documentation.
Strong organizational and time management skills with ability to establish priorities to meet timelines.
Adaptable to change and consistently deliver quality customer service.
Professional Software – QuickBooks.
Communication Platforms – Zoom.
Microsoft Office Applications – Word, Excel, Outlook, and PowerPoint Type 35 WPM.
KEY QUALIFICATIONS
Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs
Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers
Electronic Health Records (EHR) Electronic Medical Records (EMR)
Managed Care (HMO, PPO, POS) Workers Compensation
Insurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04)
Front Office Operations Medical Office Procedures Scheduling
Medical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10-CM, HCPCS, CPT)
EDUCATION
Ultimate Medical Academy
Associate of Science Degree – Medical Billing and Coding, 2025
Introduced to the following concepts:
Medical terminology, medical billing and coding, claims processing, medical office procedures, insurance verification, accounts receivable, collections, co-pays, and deductibles.
Electronic health records systems and healthcare claims preparation and submission processes.
Coding for diseases, surgeries, and medical procedures using ICD-10, CPT, and HCPCS coding systems.
Organizing, analyzing, and examining health insurance claims for reimbursement and resubmitting rejected claims.
HIPAA rules and regulations related to patient information privacy and security.
Los Angeles Pierce College
Associate of Science Degree – Equine Science and Management, 2011
Allied Business School, INC – Laguna Hills, CA
Certificate of Completion – Medical Billing with Introduction to Coding, 2007
Allied Business School, INC – Laguna Hills, CA
Certificate of Completion – Medical Terminology, Anatomy, Physiology, Pathology, and Pharmacology (MTAPPP), 2007
Los Angeles County Regional Occupational Program – Santa Monica, CA
Certificate of Completion – Floral Design I, 2001
HEALTHCARE INDUSTRY EXPERIENCE
Private Duty – Malibu, CA 02/2018 – 11/2021
Caregiver
Maintained a safe, secure, and healthy home environment.
Assisted with activities of daily living, including hygiene, mobility, and feeding.
Performed light housekeeping, meal preparation, errands, and patient documentation.
Ensured confidentiality and adherence to privacy standards of patient care.
ADDITIONAL EXPERIENCE
Stay At Home Parent – Santa Rosa Valley, CA 11/2023 – Current
Ensure household duties are completed in a timely manner and manage household budget.
Coordinate medical care, meals, and social activities.
Remain deadline-oriented and reliable while adjusting priorities and managing time wisely.
West Valley Smog – Simi Valley, CA 11/2022 – 11/2023
Service Writer
Entered customer information and prepared service tickets with accuracy.
Handled cashier duties, billing, and DMV registrations.
Delivered professional customer service, answered calls, and resolved inquiries.
Malibu Feed Bin – Malibu, CA 07/2005 – 02/2020
Retail Sales Asssociate / Customer Service
Assisted customers with product selection, upselling, and purchase processing.
Performed cashier duties, handled payments, and answered inbound calls.
Stocked merchandise, maintained inventory, and placed supply orders.
Consistently delivered courteous and knowledgeable customer service.
Stat Electronic Billing – Westlake Village, CA 2007- 2008
Medical Biller
Filling out claim forms
Sending out collection letters
Calling Patients to verify personal information and insurance
Inputting patient’s information into EMR
Inputting payments to patient’s accounts
Insurance verification
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