Operations Supervisor Team Lead
Resume:
Herald Martin
Rockford, Il, *1107
*********@*****.***
Professional Summary
With over 19 years of experience in the cash-in-transit industry, I have developed a strong track record in operational management, treasury services, and team leadership. Starting as a Treasury Officer and Custodian with the Caribbean's largest cash-in-transit company, I was promoted four times through roles such as Assistant Team Lead, Team Lead, Operations Supervisor, and Senior Operations Supervisor. My career progression reflects my ability to understand systems, ensure compliance, and lead high-performing teams while managing operational risks and improving processes. I am committed to driving operational excellence and delivering exceptional service in dynamic environments.
Experience
Automotive Technician
Walmart Gulf Shores, AL
March 2024 – July 2025
Automotive Service writing
Greating Customers, recording customer job request in computer system
Liaising with and advising customers regarding products and services.
Operating cash register
Performing lubricant change, tire installations and repairs.
Operations Supervisor,
Berylium Limited (Formerly Guardsman Armoured Ltd.) Kingston, Jamaica
Mar 2004 – Nov 2022
Senior Operations Supervisor designate upon departure
Team lead for supervisory staff
Initially employed as Treasury Officer promoted on five occasions in leadership roles (Treasury Custodian, Assistant Team Lead, Team Lead, Operations Supervisor, Senior Operations Supervisor)
Managed daily operations of largest cash-in-transit company in the Caribbean
Managed resources, personnel, fleet to meet company goals
Delivering on time courier pick ups, drop offs and ABM servicing and balancing
International Courier managed transporting of large volumes mixed currencies for various clients within the Caribbean and the US
Education
GED
Coastal Alabama Community College Gulf Shores, AL
May 2024
Diploma Computer Systems Technology
Vector Technology Institute Kingston, Jamaica
August 2011
Proficiency in productivity programs including Microsoft Office
Exposure to project mangement techniques
Exposure to research techniques
Technical Skills: (Tire/ Rim installation, Motor vehicle oil change, Motor vehicle headlight restoration)
Microsoft Office
Soft Skills: Communication (written and verbal)
Leadership (over a decade experience in leadership roles )
Certifications
Data Entry HEART trust NTA Jamaica Feb 2000
Customer Service NCTVET Jamaica Jan 2001
Supervisory Management Techniques Professional Trainers Institue Jamaica Sep 2012
Leadership Essentials For Supervisors Guardsman Armoured Limited Jamaica Aug 2013
Top Performer Operations Supervisor- 2nd Place Guardsman Armoured Limited Jamaica Dec 2015
Supervisory Management JEF Jamaica Jan 2017
Industrial Security Operations Level 1 Guardsman Group Jamaica Dec 2017
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