Customer Service Representative

Tyanna Mcclure

Phoenix, AZ

Professional Summary

Skilled Customer service representative with 4 years of experience in healthcare and administrative roles, excelling in managing high volumes of inquiries and ensuring patient satisfaction. Proven ability to resolve complex issues and provide exceptional support, consistently meeting performance metrics. Strong knowledge of medical procedures and HIPAA regulations, with a commitment to optimizing patient experiences and enhancing operational efficiency.

Authorized to work in the US for any employer

Work Experience

Appointment Scheduler

Paradise Valley Medical Clinic-Paradise Valley, AZ January 2024 to December 2024

• Scheduled and coordinated medical appointments for patients, ensuring efficient use of healthcare providers' time

• Managed a high volume of incoming calls, effectively addressing patient inquiries and scheduling requests

• Maintained accurate electronic records of patient appointments, updating information as necessary

• Collaborated with healthcare providers to optimize appointment schedules and minimize wait times for patients

Customer Service Representative

MAXIMUS-Phoenix, AZ

August 2019 to December 2023

:Assist consumers with signing up for Medicare insurance

:Answering questions and locating claims

:Assist with filling applications for insurance

Filling escalations

• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution

• Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information

• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction

• Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions

• Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online

Adminstration

Embry Health-Phoenix, AZ

October 2020 to March 2023

:Assist patients in testing

:Ability to help others get signed up for testing

:Administer testing

• Prepared examination rooms by ensuring cleanliness and stocking necessary supplies

• Administered medications under the direction of healthcare professionals

• Performed basic laboratory tests including collecting specimens and conducting routine tests

• Provided exceptional customer service to patients by addressing inquiries and concerns promptly and professionally

• Supported front desk operations by greeting patients, checking them in/out, and managing phone calls efficiently

• Aided in training new medical assistants on office protocols and clinical procedures Package Handler

Abacus Staffing-Phoenix, AZ

March 2019 to March 2020

Packing shipping package handler scan barcodes to match box, inventory, package items with bubble wrap

• Maintained a high level of accuracy and attention to detail while packaging items

• Followed safety protocols and guidelines to ensure a safe working environment for all employees

• Inspected packaged items for quality control purposes, identifying any defects or issues

• Collaborated with team members to meet production goals and deadlines

• Managed inventory levels by monitoring stock quantities and replenishing supplies as needed

• Utilized computer systems to track and record packaged items in the database Caregiver

Valley of the Sun Homecare-Phoenix, AZ

May 2008 to December 2010

Assist clients with daily tasks

Monitoring consumers carefully

Assist with activities

• Provided compassionate care and support to elderly clients, ensuring their safety, comfort, and well- being

• Assisted with daily activities such as bathing, dressing, grooming, and medication management

• Monitored vital signs and promptly reported any changes or concerns to healthcare professionals

• Created personalized care plans for each client based on their individual needs and preferences

• Maintained a clean and organized living environment for clients by performing light housekeeping duties

• Prepared nutritious meals according to dietary restrictions and assisted with feeding when necessary

• Engaged clients in meaningful activities such as reading, puzzles, crafts, or outings to promote mental stimulation

• Provided companionship and emotional support to alleviate feelings of loneliness or isolation Education

High school diploma

Skills

• iOS

• Phone etiquette

• Clinic

• Microsoft Powerpoint

• Office management

• Microsoft Outlook

• Customer support

• Windows

• Customer Service

• Microsoft Word

• Microsoft Office

• Medical receptionist

• Private practice

• Customer service

• Google Docs

• E-commerce

• Time management

• HIPAA

• Data entry

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