Customer Service Data Entry

Georgina Soto

*** ***** ****** • Phillipsburg, NJ 08865

Phone: 862-***-**** • Email: *********@*****.***

Objective

Highly motivated and detail-oriented professional with extensive experience in office administration, customer service, and medical office support. Seeking an opportunity to contribute organizational skills, problem-solving abilities, and adaptability in a dynamic work environment.

Skills

MS Office (Word, Excel, PowerPoint)

Bilingual: Fluent in English & Spanish

Data entry, scanning, filing, billing, scheduling

Customer Service: Excellent communication & problem resolution

Insurance verification, electronic referrals, appointment management

Time management, workflow coordination, and multitasking

Professional Experience

Media/Pantos – Bath, PA — Receiving Clerk (October 2023 – September 2024)

Sent daily updates on incoming containers and shipment statuses.

Communicated with clients via email to confirm arrival schedules and delivery details.

Created placards for each container with SKU numbers, product details, and drop-off times.

Collaborated with warehouse teams to ensure timely and accurate receiving processes.

Eastside Pediatric – Paterson, NJ — Office Administration / Medical Assistant (June 2022 – January 2024)

Handled insurance verification, data entry, electronic referrals, and appointment scheduling.

Processed payments and maintained accurate patient records.

Supported clinical tasks including vitals and vaccinations.

Delivered exceptional customer service to patients and families.

Acme Plastics – Little Ferry, NJ — Office Administrator (January 2018 – January 2020)

Fulfilled electronic orders and managed accurate data entry for invoices and reports.

Provided customer service support and assisted with payment processing.

Created, proofread, and finalized professional documents and correspondence.

Utilized Excel and Word to streamline office operations.

Richman Property Service – Passaic, NJ — Office Administrator (September 2017 – January 2018)

Managed rental payment processing and prepared accurate bank deposits.

Typed, proofread, and organized documents and records.

Assisted tenants and vendors while maintaining a professional, service-oriented approach.

National Labor Strategies – Hackensack, NJ — HR Recruiter / Office Manager (April 2015 – January 2017)

Recruited, hired, and managed staffing placements both in-office and on-site.

Oversaw administrative functions including document preparation, data entry, and scheduling.

Maintained employee files and processed paperwork for onboarding and separation.

Kohl’s – Clifton, NJ — Jewelry Representative (November 2011 – April 2015)

Delivered exceptional customer service in high-volume retail.

Assisted customers with purchases, repairs, and product inquiries.

Maintained accurate inventory records and processed transactions efficiently.

K-Mart – Passaic, NJ — Front-End Supervisor (December 2008 – November 2011)

Supervised cashiers and ensured proper cash-handling procedures.

Managed vault operations, including preparing deposits and distributing funds.

Resolved customer concerns and maintained smooth store operations.

GC Services – Copperas Cove, TX — Customer Service Representative (May 2007 – December 2008)

Managed a multi-line phone system and processed payments accurately.

Assisted clients with account inquiries, billing issues, and order placement.

Staff Right Agency – Passaic, NJ — Packing Representative (December 2005 – May 2007)

Accurately picked, packed, and labeled products per shipment instructions.

Performed data entry and inventory tracking to support warehouse operations.

Best Western Inn – Orlando, FL — Housekeeper (February 2005 – November 2005)

Provided cleaning and housekeeping services to maintain high guest satisfaction.

Ensured rooms were fully stocked with amenities and met quality standards.

Education

Jefferson High School — Online GED, 2008

World Wide Educating Service — 2009

Medical Office Administration

Coursework: Medical Terminology, Anatomy & Physiology, Coding (CPT, ICD), Insurance Procedures

References

Available upon request

Contact this candidate