Customer Service Data Entry

Marianna Thompson

Phoenix, AZ ***** +1-480-***-**** ******************@*****.***

Professional Summary

Experienced Customer Service professional with a proven track record driving high customer satisfaction and creating positive customer experiences. Resourceful and interpersonal, proficient in using various customer service software programs, and offers strong knowledge of customer service best practices. Highly organized, reliable, and attentive to customer needs with expertise in relationship building and professionalism.

Skills

Microsoft Office

Organizational skills

Analysis skills

Phone etiquette

Communication skills

Management

English

Data entry

Call center experience

Typing

Personal Assistant Experience

Basic math

Customer service (5 years)

Front Desk

Work History

Customer service, 02/2024 - 02/2025

ALW Construction Inc. – Phoenix, AZ

Provided exceptional customer contact by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction

Maintained a high level of product knowledge to effectively assist customers with their questions and concerns

Planned and managed a high volume of incoming calls and emails, consistently meeting or exceeding response time goals

Resolved customer complaints in a professional manner with strong problem-solving skills, finding appropriate solutions to ensure customer loyalty

Implemented new strategies to improve the overall customer experience, resulting in an XX% increase in customer satisfaction ratings

Developed strong relationships with key clients through regular communication and personalized support, demonstrating effective relationship building

Trained new team members in company policies, procedures, and best practices for delivering excellent customer service, enhancing team building

Utilized Microsoft Office software to accurately document interactions with customers and track issue resolution progress

Customer Service Claims Specialist, 04/2021 - 05/2024

CRS Temporary Housing – Phoenix, AZ

Provided exceptional customer service by promptly and courteously addressing inquiries, concerns, and complaints

Effectively communicated with customers via phone, email, and chat using strong written skills to provide product information, process orders, and resolve problems

Maintained a positive attitude and professional demeanor in all interactions with customers, showcasing professionalism

Managed a high volume of incoming calls while maintaining quality standards for accuracy and efficiency, demonstrating strong time management

Received commendation from supervisor for providing outstanding support during peak holiday season handling more calls than average without compromising quality

Education

Associate's degree: Medical Assistant, 04/2003

The Bryman School of Arizona - Peoria, AZ

High School Diploma: 05/2001

Westview - Avondale, AZ

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