Data Analysis, Project Management, Quality Assurance & Training

FIRASAT HASHMI

******.***@*****.*** 905-***-**** https://www.linkedin.com/in/firasat-hashmi-23437910a/ Mississauga, Ontario L5M 7G1 PROFESSIONAL EXPERIENCE

Ontario Learning Centres

Program Manager Training & Research

- Managed grants, proposals, and research publications, improving accuracy and compliance across multiple projects.

- Designed and delivered LMS courses and training programs with interactive content, boosting learner engagement and adoption.

- Planned and executed conferences, seminars, and workshops (onsite & virtual), optimizing budgets and logistics to ensure seamless delivery. Managing operational requirements and taking care of security & safety measures for the success of the events.

- Led data analysis, reporting, and performance tracking, driving evidence-based decision-making.

- Coordinated system enhancements, UAT, and user support, improving operational efficiency and reducing recurring issues.

- Directed marketing, social media, and outreach campaigns, expanding community partnerships and securing sponsorships.

- Recruited and managed volunteers & stakeholders, strengthening organizational capacity to achieve corporate objectives. Bell

Senior Business Consultant

- Generated revenue growth through direct sales, upselling, and expanding SME client base across assigned territory.

- Owned end-to-end sales cycle including pipeline management, forecasting, prospecting, lead generation, and client presentations.

- Developed and executed growth strategies that consistently exceeded sales targets while driving customer success.

- Negotiated and closed high-value deals, managing quotes, contracts, and CRM updates to streamline the sales process.

- Delivered after-sales support by resolving service issues, coordinating installations, and maintaining strong client relationships.

- Conducted market research and sales analysis, identifying trends and positioning strategies to increase market share.

- Built and led high-performing teams, fostering trust, accountability, and results-driven collaboration. T-Mobile

Retention Specialist

- Customer-focused Retention Specialist, skilled in building strong client relationships and resolving issues to foster loyalty and satisfaction.

- Consistently achieved high retention rates, enhancing the customer experience and reducing churn by 30%.

- Drove revenue growth by cross-selling and upselling products/services, meeting and exceeding monthly sales targets.

- Prospected and generated qualified leads, expanding the profitable book of business across B2B and B2C segments.

- Leveraged CRM tools for pipeline tracking and documentation, supporting data-driven sales and growth strategies.

- Represented T-Mobile at trade shows, strengthening brand visibility and maintaining competitive industry knowledge. Emirates Telecommunications Corporation (Etislat)

Software Specialist / SCM Systems Support

- Business Intelligence Data Management & Analysis and System Auditing.

- Implementing Data Quality and Assurance metrics. Business Intelligence Reporting.

- Running & Verifying BI/MIS Applications Data Jobs in DataStage, Oracle & Unix

- Identifying data requirements and extracting data from business intelligence applications.

- Testing SQL queries & Unix scripts for file management.

- Delivered five Document Management Systems for commercial, contracts, hr, procurement & international roaming documents scanning.

- Drove cost savings across materials, procurement, and logistics, achieving a 30% reduction in stock levels through warehouse centralization, cycle counting, and “Just-in-Time” optimization.

- Led major system implementations and upgrades, including Oracle (11i R12), iSupplier Portal, SAP (SPM module), and Online Purchase Orders, reducing operational costs and streamlining procurement. Implemented automated closure for paid purchase orders.

- Developed SCM dashboards, supplier performance reports, and purchasing/inventory analytics, enabling data-driven decision-making.

- Enhanced warehouse efficiency by introducing WMS studies and optimizing space utilization & implenting latest technology.

- Spearheaded ISO 9001:2008 certification and re-certification for SCM, ensuring compliance and quality excellence.

- Standardized SCM policies, updated accounting manuals, and streamlined processes to enhance cross-functional integration and efficiency. Toronto, Ontario

Aug 2021 - Present

Mississauga, Ontario

Aug 2022 - Sept 2024

Mississauga, Ontario

Aug 2020 - Jul 2022

Dubai, UAE

Feb 2009 - Jul 2020

EDUCATION

University of Karachi

Masters of Science - Operations Research & Data Science Focus Karachi

Pakistan

SKILLS

Data Analysis: Excel (Pivot Tables, Solver, Regressions), Power BI, Visio, Figma, Google Analytics, PowerApps, ChatGPT Enterprise Tools & Methodologies: Oracle, SAP, Salesforce CRM, ServiceNow, SharePoint, Jira, Project, Agile Communication & Design: Word, PowerPoint, Adobe, Canva, Multilingual (Written & Verbal Communication) Transformational: Leadership (Project, People & Change Management), Problem-Solving, Innovation, Adaptability, Organization, Detail-Oriented, Teamwork, Independent Execution

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