Human Resources Customer Service

Faith Larson

Chattanooga, TN +1-423-***-**** *****.******@**.***

Professional Summary

With over 25 years of Business Administration, B.S. in Accounting, and 7 years in Human Resources, I manage and optimize organizational processes. Proficient in Microsoft 365 and Google Suite. I create, analyze, transcribe, edit, and proofread documents. My strong communication and leadership skills enable me to manage human relations and staff training, utilizing HRIS systems for streamlined operations. I foster a productive work environment and drive continuous improvement. Specialties

Human Resource Management, Communication, Databases, Leadership, Problem-Solving, HRIS, Staff Training, Microsoft Office Suite, Business Analysis, Employment & Labor Law, G-Suite, Customer Service Work Experience

Larson Logistics Chattanooga, TN

Freelance January 2005 – Present

● Edit, proofread, and create diverse documents, including presentations, letters, and books, ensuring impeccable quality and client specifications.

● Transcribe interviews, court files, police reports, and meetings, demonstrating strong attention to detail and high-quality transcription services.

● Manage client schedules and contacts, facilitating seamless communication and coordination.

● Execute various Personal Assistant tasks, utilizing organizational and multitasking skills.

● Establish and nurture a robust professional network within the entrepreneurial industry, fostering strategic partnerships with over 100 key stakeholders. Pentius, LLC Boca Raton, FL

Human Resources Manager November 2017 – October 2023

● Ensured compliance with state-specific tax and payroll rules, demonstrating a deep understanding of financial frameworks and contributing to seamless HR operations.

● Orchestrated end-to-end onboarding and off-boarding for 100+ employees and contractors, promoting seamless transitions and policy compliance.

● Implemented meticulous payroll and invoicing reconciliation, ensuring accurate records and regulatory compliance.

● Mediated manager-employee conflicts, improving communication and fostering a positive work environment.

● Developed comprehensive reports using advanced data analysis for strategic decision-making and cost-effective solutions.

Chambliss Center for Children Red Bank, TN

Teacher October 2024 – September 2025

● Establish and enforce classroom rules.

● Provide tools and resources for learning and play.

● Adapt teaching methods to children’s interests and learning styles.

● Develop positive relationships with children and parents.

● Manage classroom activities, including lessons, play, breaks, meals, and regulatory compliance.

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