Quality Control Project Management

FP

FREDDIE PENDLETON

***********@*****.*** 228-***-**** New Orleans, LA 70123

Seasoned professional bringing advanced route planning and load management abilities developed over several years of transportation experience. Solid safety record with strong commitment to successful operations and customer satisfaction. Highly organized individual with defensive driving expertise. Project management

Budgeting

Quality control

Resource allocation

Safety compliance

Customer relationship management

Team collaboration

Vendor negotiation

Employee training

Problem solving

Conflict resolution

Workforce management

Payroll processing

Hiring

Sales strategy development

Tiger Masonry of Louisiana LLC

Lafayette, LA

Owner/Operator

12/2005 - Current

In charge of masonry crews and jobs for DSLD homes, Adam's homes, Henry homes DRHorton.

QuickBooks payroll marketing follow up on all jobs. Ordering equipment scaffold mixers and etc.

Only have two crews now but my son runs the business Supervised daily operations of masonry projects and workforce management.

Developed project plans and timelines for construction tasks and resource allocation.

Ensured compliance with safety regulations and industry standards at all job sites.

Trained and mentored new staff on masonry techniques and operational procedures.

Coordinated material procurement and inventory management for ongoing projects.

Conducted quality inspections to maintain craftsmanship and client satisfaction standards.

Facilitated communication between clients, suppliers, and subcontractors for project success.

Implemented cost-saving strategies to optimize project budgets and resource usage.

Managed daily operations of the business, including staff, sales, inventory, and accounting.

Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.

Summary

Skills

Experience

Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues. Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business. Negotiated contracts with clients for products or services rendered by the company.

Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.

HYTORC of North West Florida

Pensacola, Florida

General Manager

11/2018 - 07/2025

Oversaw daily operations and ensured efficient workflow across all departments.

Managed team performance, providing guidance and support to staff members.

Managed team performance through coaching, training, and regular feedback sessions.

Implemented process improvements to enhance service delivery and customer satisfaction.

Collaborated with sales and marketing teams to align strategies and drive business growth.

Ensured compliance with safety regulations and industry standards in all operations.

Fostered a positive workplace culture promoting teamwork, communication, and accountability.

Resolved customer complaints quickly while maintaining high quality standards of service delivery.

Trained employees on duties, policies and procedures. Implemented safety protocols and training programs for all employees. Processing quotes in CRM for all sales and rentals. United States Navy

Legal School Diploma in Legal School

08/1979 - 08/1982

Tate High School Gonzales, FL

06/1979

University of South Louisiana Lafayette, LA

Some College (No Degree) in Business Administration Education and Training

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