Co-Founder of Non-Profit Mental Health entity called JoyFund

Diana Marini

** ***** ***, *********, ** ***** 631-***-**** ***********@*****.***

PROFESSIONAL SUMMARY

Customer Service and Administrative Professional with over a decade of experience across healthcare, utility, and nonprofit sectors. Proven ability to lead teams, resolve complex issues, and streamline operations in high-volume environments. As Cofounder of JoyFund INC., bring strategic leadership and financial coordination to a mission-driven organization focused on mental health and community empowerment. I am currently pursuing a Bachelor of Science in Behavioral Health Science with an emphasis in Substance Disorder and Addiction, applying academic insight to real-world service and outreach. Known for professionalism, empathy, and a commitment to improving lives through both direct support and organizational impact.

CORE COMPETENCIES

Customer Service & Communication High-Volume Call Handling Conflict Resolution & Escalation Management Patient & Client Support Professional Email & Phone Etiquette

Administrative Operations Office Management & Team Coordination Scheduling & Calendar Management Workflow Optimization Microsoft Office Suite

Financial & Billing Expertise Accounts Payable / Receivable Insurance Billing & Verification Budgeting & Financial Reporting HIPAA Compliance

Leadership & Strategic Planning Volunteer Recruitment & Training Campaign Development & Community Outreach Nonprofit Operations & Governance Cross-Functional Collaboration

PROFESSIONAL EXPERIENCE

JoyFund Inc.

Cofounder / Secretary Chair / Financial Coordinator Jan 2025 – Present

•Co-founded a nonprofit organization dedicated to improving mental health through crowdfunding joyful experiences such as travel, hobbies, celebrations, and learning opportunities.

•Designed and launched wellness-focused campaigns that promote emotional well-being, resilience, and community connection.

•Built operational systems for campaign approval, donor tracking, and financial transparency, ensuring mission=aligned and compliant practices

•Managed budgeting, financial reporting, and donor communications to support sustainable growth and stakeholder trust.

•Applying behavioral health principles to shape inclusive messaging and trauma informed outreach strategies.

IQor – National Grid

Customer Service Representative / Account Specialist Feb 2025 – May 2025

•Served as primary point of contact for customer inquiries related to gas and electrical services.

•Investigated and resolved escalated account issues, ensuring prompt and accurate follow-up.

•Processed service requests, scheduled appointments, and managed account documentation.

•Recommended program solutions and coordinated with internal departments for efficient issue resolution.

•Maintained high standards of professionalism while exceeding performance metrics.

SightMD – Hauppauge, NY

Patient Services Representative May 2021 – Nov 2021

•Managed 80+ daily inbound and outbound calls for patient scheduling and follow-up care

•Assisted patients with prescription refills, billing inquiries, and appointment confirmations.

•Collaborated with medical staff to coordinate timely patient care and resolve service issues.

Royal Apparel – Hauppauge, NY

Customer Service Associate / Office Support May 2019 – Oct 2019

•Managed customer inquiries and complaints related to product orders, returns, and billing.

•Processed transactions and monitored order fulfillment to ensure timely shipping.

•Supported AP/AR functions and maintained accurate records in internal databases.

Emergency Ambulance Service

Medical Billing Specialist/CSR/Manager Jul 2007 – Feb 2012 & Jan 2015 – Jun 2017

•Reviewed, prepared, and submitted medical claims for ambulance transportation services.

•Verified insurance coverage with healthcare facilities, ensuring reimbursement accuracy.

•Collaborated with facility administrators and assisted with team training and procedures.

•Managed Accounts Payable and Receivable and addressed patient billing inquiries.

Forest Laboratories (Temp)

Administrative Assistant Sep 2013 – Feb 2014

•Created and processed work orders, tracked project status, and updated internal systems.

•Coordinated cross-departmental communications and supported Engineering and Admin teams.

•Filed and scanned documentation, maintained shared drive folders, and responded to department emails.

Sunrise Medical Laboratories

Administrative Assistant Jul 2013 – Sep 2013

•Managed data entry, insurance verification, and patient intake updates.

•Processed billing, managed claim submissions, and maintained organized files.

•Supported AP/AR and coordinated with lab teams for follow-up and information accuracy.

EDUCATION

Grand Canyon University – Bachelor of Science in Behavioral Health Science with Emphasis in Substance Disorder and Addiction - Currently Attending

Half Hollow Hills High School West – High School Diploma - Graduated 2007

LEADERSHIP & MANAGEMENT EXPERIENCE

•Co-founded and currently manage administrative operations at JoyFund INC., including scheduling, documentation, and financial coordination.

•Directed campaign planning and volunteer onboarding with a focus on organized workflows and clear communication.

•Oversaw budgeting and reporting processes to ensure accuracy, transparency, and compliance with nonprofit standards.

•Trained new hires and led insurance verification procedures at Emergency Ambulance Service, improving claim accuracy and team efficiency.

•Coordinated technical support scheduling and cross-departmental communications at Forest Laboratories

•Resolved customer escalations and streamlined service recovery processes to enhance client satisfaction and retention.

•Experienced in healthcare environments with deep knowledge of insurance billing, coverage verification, and HIPAA compliance.

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