Operations Manager Customer Service
Resume:
SKYLAR VALENCIA
H O S P I T A L I T Y E X P E R T
CONTACT
********.****@******.***
Atlanta, GA, USA
Willing to relocate
EDUCATION
BACHELOR’S
DEGREE
Georgia State
University
2022 – Present
MANAGEMENT
TRAINING
Scenthound
Headquarters FL
SALES TRAINING
Scenthound Corporate
SKILLS
Communication
Critical thinking
Leadership
Adaptability
Project Management
TRAITS
Discerning
Patient
Kind
Impactful
PROFESSIONAL OVERVIEW
Hospitality and management expert with extensive experience in customer service leadership, and operations. Passionate about creating seamless experiences for clients and driving operational efficiency. Looking for a challenging role that allows me to further develop my skills, enhance business operations, and build long-term professional growth.
WORK EXPERIENCE
OPERATIONS MANAGER
Scenthound Northern Atlanta Buckhead, GA 2024 – present
• Oversee daily operations across 3 high-volume locations, reporting directly to the owner as the senior-most leader on site.
• Manage a team of 50+ employees, including hiring, training, scheduling, and performance management.
• Responsible for driving revenue growth, managing customer experience, and ensuring operational efficiency.
• Monitor and analyze key performance indicators (KPIs) to ensure alignment with company goals and accountability across teams.
• Implement and refine systems and processes to improve productivity, employee retention, and service quality.
BAR MANAGER
California Pizza Kitchen Atlanta, GA 2019 – 2024
• Managed daily bar operations in a high-volume, full-service restaurant environment.
• Led and scheduled a team of 4 bartenders, ensuring consistent service quality and team accountability.
• Oversaw inventory, ordering, and cost control to optimize bar profitability. SHIFT LEAD
Chick-fil-A Atlanta, GA 2015 – 2017
• Trained and coached team members on Chick-fil-A’s standards, policies, and procedures. Extensive Training.
REFERENCES
Bill Gray (Scenthound): 513-***-****
Ina Cook (Mentor): 404-***-****
Imari Grant (Chick-Fil-A): 678-***-****
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