Human Resources Customer Service
Resume:
Kaytie Keele
Hamilton, Tx
*************@*****.***
K/K
KAYTIE KEELE
Kaytie Janiece Keele
Hamilton, Tx, 76531
**************@*****.***
Professional Summary
Detail-oriented and reliable administrative and healthcare professional with over 10 years of diverse experience in human resources, medical billing and coding, and customer service. Proven ability to manage confidential information, support HR functions, and streamline office operations. Strong interpersonal and organizational skills with a consistent track record of exceeding performance goals and delivering exceptional service in fast-paced environments.
Professional Experience
Human Resources Clerk
Hamilton Health Care System – Hamilton, TX
March 2025 – Present
Maintain and update accurate employee records and HR documentation
Support recruitment by posting jobs, reviewing applications, and coordinating interviews
Oversee onboarding and orientation for new hires
Handle employee inquiries related to benefits, payroll, and policies
Organize internal events and manage confidential HR data
Provide administrative support for performance reviews and background checks
Certified Ambulance Coder / EMS Billing Specialist
Hamilton General Hospital – Hamilton, TX
January 2018 – Present
Process and code ambulance and EMS billing using ICD-10 and CPT codes
Verify insurance and manage patient billing records
Collaborate with departments to ensure compliance and accuracy
Perform front office duties, patient access, and customer service
Bartender / Server / Waitress
Various Locations – San Angelo, TX
2012 – 2017
Twin Peaks Fast Eddies Billiards Desiree’s
Delivered exceptional service in fast-paced dining and bar environments
Handled POS transactions, resolved guest complaints, and upsold menu items
Maintained cleanliness, trained new hires, and organized special promotions
Collaborated with staff to optimize workflows and customer satisfaction
Call Center Representative
Sitel (Capital One) – San Angelo, TX
February 2014 – October 2015
Managed high-volume inbound calls, resolving customer issues efficiently
Met and exceeded KPIs in quality, satisfaction, and handle time
De-escalated difficult situations and supported cross-functional resolution teams
Data Entry Clerk
Surety Data Services – San Angelo, TX
May 2013 – May 2014
Entered and verified land deed/title data with high accuracy
Maintained data security and improved workflow consistency through templates
Generated reports and collaborated with other teams for data gathering
Education
Highschool- Central Highschool, San Angelo, Tx (Graduated)
Skills
ICD-10 / CPT Coding
EMS Billing & Medical Terminology
Insurance Verification & Patient Access
Data Entry (60+ WPM, 10-Key)
Microsoft Office Suite
Customer Service & Communication
HR Admin Support
Time Management & Organization
Certifications
Certified Ambulance Coder- Expired but able to reobtain
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