Customer Service Representative
Resume:
Amber Martinez
Licensed Property & Casualty Insurance Agent (CO & CA): Hold active
licenses in Colorado and California, specializing in property and casualty insurance sales and services.
*** * *** St
Denver CO 80224
*********@*****.***
References available upon request*
EXPERIENCE
AAA — Customer Service Representative II
September 2023 - January 2025
● Pursued Continuous Learning: Completed training videos and skill-building sessions to enhance knowledge.
● Collaborated with Remote Teams: Worked effectively with cross-functional teams using digital tools to meet goals and deliver excellent customer service.
Wawanesa — Customer Service Representative II
July 2021 - August 2023
● Provided Excellent Customer Support: Resolved customer inquiries and issues promptly, ensuring satisfaction.
● Handled High-Volume Calls: Managed a large number of incoming customer requests while maintaining
professionalism and efficiency.
Dentsply Sirona Orthodontics— Customer Service
Representative
October 2019 - May 2020
● Maintained Accurate Records: Updated customer data and transaction history.
● Resolved Complaints Efficiently: Addressed and de-escalated customer complaints, providing effective solutions in a timely manner.
US Cellular, Tulsa OK — Customer Service Coach, New Hire Coach, Customer Relations Coach
August 2003 - February 2018
● Mentored and Trained New Associates: Delivered effective onboarding and training programs, fostering skill development and team integration.
● Provided Clear, Constructive Communication: Offered consistent, actionable feedback to team members, ensuring clarity and alignment on goals and performance expectations.
● Allocated Tasks and Set Priorities: Coordinated workflows by assigning tasks based on individual strengths, ensuring deadlines were met while maintaining quality standards.
● Led Team to Achieve Objectives: Set clear priorities and monitored progress, consistently meeting or exceeding team goals and performance targets.
SKILLS
Excellent Communication
Skills: Ability to convey
information clearly and
effectively.
Strong People Skills: Skilled in
building relationships and
collaborating with diverse
teams.
Systems Proficiency: In-depth
knowledge of various systems
and software.
Data Analysis Expertise:
Capable of analyzing and
interpreting complex data to
drive decisions.
Leadership & Mentorship:
Experienced in guiding,
inspiring, and developing teams
to achieve goals.
Team Development: Focused on
fostering growth by providing
constructive feedback and
training opportunities.
AWARDS
Coach of the Month:
Recognized for exceptional
team leadership and
performance.
Annual Leadership Award:
Honored for consistently
exceeding performance targets.
Contact this candidate