Customer Service Project Coordinator

Chris Dodge

McKinney, TX 619-***-**** *****.**********@*****.***

SUMMARY

Proven success in providing a well-balanced understanding of business needs with great attention to details. Effective in support of all aspects of Veterans Affairs Requests. Excellent qualification in customer service, team development and interpersonal skills. Proficient in PeopleSoft, PeopleAdmin, Microsoft Office and SARS Grid.

EXPERIENCE

FS Builder Resources, TX February 2024 – Present

Project Coordinator

Project primary point of contact for customer inquiries, offering expert guidance on product selection, order processing, pricing, delivery timelines, and issue resolution

Conduct proactive follow-up communications to ensure customer satisfaction and address outstanding service needs

Initiate outbound calls to confirm order specifications and clarify customer requests

Accurately enter sales orders, pricing details, and related information into internal systems

Generate sales tickets for builder and contractor accounts in alignment with company procedures

Investigate and resolve matters related to credits, product returns, and delinquent payments

Maintain punctual and dependable attendance in accordance with company standards

Support location leadership by performing additional responsibilities as assigned

Beach Cities Scuba, Oceanside, CA January 2018 – November 2023

Customer Service and Support

Responsible for readiness and logistic of classes and recreational diving for customers

Proficient in Dive360 program as well as Google drive Priority list and pricelist

Responsible for inventory management of all gears in the warehouse

Palmer College, San Marcos, CA January 2014 - May 2016

Veteran Services Representative

Serve student veterans within a total school population of 30,000 students

Provide excellent customer service and assist students with any needs including but not limited to academic advising, GI Bill questions, mental health appointments, and VA disability claims.

Responsible for coordinating all counseling and financial aid meetings

Best in class response to all inquiries correspondence and questions via phone and email

Proficient in PeopleSoft, PeopleAdmin, Microsoft Office and SARS Grid)

EDUCATION/TRAINING

Associates Degree in Communications, Palomar College, San Marcos, CA

United States Marine Corps. (E-5 / Sgt.), honorable discharge

High School Diploma, Plano West Senior High School, Plano, TX

Emergency Frist responder Certified

Dive Master Certified

Equipment Specialist Certified

Dive Against Debris Certified

Tec Gas Blender Certified

Rescue Diver Certified

Advance Open Water Certified

Basic scuba dive refresher Certified

Professional Association of Diving Instructors

Open Water Diver Course

Underwater Egress Trainer Course

Dog Handling Course

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