Service Representative Customer
Resume:
EDUCATION
Brigham Young University
September *987 – April 1988
Completed one year of college, focused on mainly generals and Theater Education
Advanced Careers Institute
September 1988 – April 1989
Focused on Dental Assisting and Expanded Functions. Graduated with CDA
ROBYN MINER
Patient Service Representative
PROFILE
Experienced Customer Service and Patient Service Representative with over 8 years in the healthcare, consumer electronics, and dental industries. Proven ability to manage remote teams, enhance customer satisfaction, and streamline operations. Skilled in technical support, sales, and administrative tasks.
CONTACT
PHONE:
WEBSITE:
www.linkedin.com/in/robynminer
EMAIL:
**********@*****.***
WORK EXPERIENCE
Sutter Health: Patient Service Representative
September 2021–Present
Manage patient inquiries and appointments, ensuring a high level of customer satisfaction. Coordinate with medical staff to streamline patient care processes. Utilize Electronic health records (EHR) systems to maintain accurate patient information. Achieved a 15% increase in patient satisfaction scores through improved communication and follow-up procedures
Gadget Guard: Customer Service Representative
March 2018–September 2021
Provided remote customer support for consumer electronics accessories.
Supervised a team of customer service representatives, ensuring adherence to company policies.
Implemented new support processes, increasing customer satisfaction scores by 20%.
Utilized CRM systems to track and resolve customer issues efficiently.
West Mountain Dental Assisting Academy: Dental Assistant Instructor
February 2015–December 2018
Taught classroom instruction and practical skills in dental assisting, including radiology and OSHA compliance. Taught classroom instruction and practical skills in dental assisting, including radiology and OSHA compliance.
Developed curriculum and training materials, resulting in a 95% certification pass rate for students.
Mentored over 100 students, preparing them for successful careers in dental assisting.
Dr. Kim Samuelson Dental Practice: Front Desk Receptionist
December 2016 to March 2018
Managed phone calls, scheduled appointments, and verified insurance benefits.
Streamlined appointment scheduling, reducing patient wait times by 15%.
Handled medical records, collections, and patient communications.
SKILLS
• Cold Calling • Computer Operation • Customer Service • Live Chat • Order Entry • Sales • Upselling • Technical Support • Typing • Cash Handling • Phone Etiquette • Computer Skills • Office Administration • Microsoft Excel • English • Bookkeeping • Help Desk • Troubleshooting • Microsoft Outlook • 10 Key Data Entry • QuickBooks • Zendesk (3 years) • Magento (3 years) • SaaS • Medical terminology • IVR • Medical terminology • IVR • Medical terminology
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