Technical Writer Business Analyst

Schenectady, NY***** 518-***-**** *****.**********@*****.***

Skills

Project Management

Technical Writing

Business Analysis, Data Analysis

MSWord, Excel, SharePoint, Adobe, Visio, Salesforce

Content Development

Workflow Analysis/Process Flow

Cross-functional Requirements Gathering

Regression Testing

Oracle ERP, SAP, SQL, Toad

Customer, User Facing Documentation

Work History

Documentation Specialist, Technical Writer, Business Analyst, 06/23-6/25

Mariposa Consulting, Remote

Analyzed business processes, create, and edit user guides with MSWord.

Conducted training.

Created SOPs for Help Desk Staff.

Performed regression testing on system updates.

Documentation Specialist, 01/2022 – 04/2023

LaSalle Network – Chicago, IL (Remote)

Created and edited user documentation for Green Thumb Industries, using Word, Excel, and PowerPoint.

Using Visio, created flowcharts for Communication Escalation Protocol and organizational structure.

Created Work Instructions following preset Styles in MSWord for all departments using Veeva Vault.

Technical Writer, 02/2023 - 05/2023

United Initiators, Inc. – Elyria, OH (Remote)

Created SOPs for Order Entry, Material Handling and Shipping, and Logistics Departments using SAP and Salesforce.

Created flowcharts for all sections of Logistics.

Created curriculum for Customer Service Representatives.

Technical Writer, 07/2021 - 11/2021

Documentation Strategies – Albany, NY

Prepared technical documents for RFP deliverables for ACES (Real Property Tax Assessment) project of the NYS Department of Taxation and Finance.

Planned advance testing of each deliverable, kept Excel spreadsheets and graphs of each deliverable sent daily to NYS.

Monitored expectations of RFP and prepared weekly/monthly reports to NYS.

Technical Writer, 09/2019 - 02/2020

NYS Department of Health – Albany, NY

Wrote, reviewed, and redesigned documents for Health Commerce consumer-facing application.

Worked with SMEs on health initiative documentation.

Data Analyst, 01/2019 - 09/2019

SUNY Research Foundation – Albany, NY

Using Oracle Grants Module of Oracle Cloud, compiled data on Sponsored Programs and Grants of all SUNY campuses.

Monitored daily input data from all campuses and made notifications of inaccuracies.

Specialist, Technical Writer, Business Analyst, Data Analyst, Trainer, 08/2010 - 01/2018

NYS Office of Mental Health – Albany, NY

Wrote technical and end user manuals for the Automated Time & Attendance & the Patient Cash Application programs to be implemented in all 28 OMH facilities.

Created SOP documentation for download failures, history loads, new facility loads, refreshing databases, and explanation of detailed reports.

Wrote As Is/To Be document for the migration from Legacy to PeopleSoft, then performed migration to Oracle Cloud.

Evaluated all procedures and software enhancements.

Wrote, executed, and tested SQL scripts using Toad.

HIPPA trained.

Business Analyst, 11/2009 - 07/2010

Superior Group – Albany, NY

Analyzed business processes for Child Support Unit of NYSOTDA.

Performed testing and documentation of Siebel/Oracle Customer Relationship Management application.

Executed SQL queries for validation of data to CRM.

Adjunct Instructor, 06/2009 - 11/2009

Marist College – Albany, NY

Created training documentation and taught MS Office applications to inmates at NYS medium security facilities.

Business Analyst, 11/2008 - 03/2009

EnrichIT – Albany, NY

Analyzed Oracle ERP business processes for Global Parts Standardization Project for GE Wind.

Traced inventory parts flow from receiving to invoicing both in US and Europe using Visio.

Analyzed existing supply chain planning in US and recommended use in Germany and Spain.

Project Manager, 04/2006 - 11/2008

NYS Office of Homeland Security – Albany, NY

Created OHS IT classes for new hires and existing employees. Created end user manuals for MS office training program, trained end users.

Analyzed business practices of the Training Unit. Researched Learning Management System/Learning Content Management for use at NYSOHS.

Project manager for construction phase of NYS Preparedness Training Center.

Implementation Project Manager, 4/99-01/06

The Newark Group, Cranford, NJ

Coordinated implementation of Oracle ERP Manufacturing and Financials for 37 plants across the US and Canada.

Assessed each plant personnel and chose employees who would most be able to aid in the implementation.

Reported directly to the corporate Comptroller and Director of IT with weekly progress and assessments.

Met with plant personnel (comptrollers, office, and shop floor personnel) advising of schedules and timelines.

Created user guides and trained all plant personnel on all ERP modules.

Made requests to the Director of IT and developers about the needs of reporting elements and requested enhancements.

Education

BA, Education, Niagara University

Contact this candidate