Customer Service Be A
Resume:
Matthew Tyler
I’ll be a great asset to your company by helping grow your business.
Aurora, IL 60506
************.*****@*****.***
Professional Summary
I have served my community as a firefighter for over 26 years plus. I'm looking for my next challenge in life as I near retirement. Quick thinker, ambitious and willing to learn new technology and experiences. Willing to relocate to: Plainfield, IL - Oswego, IL - Aurora, IL Authorized to work in the US for any employer
Work Experience
Transporter/ Porter
Audi Exchange St. Charles-Saint Charles, IL
September 2024 to Present
• Transported vehicles safely and efficiently to designated locations
• Adhered to all traffic laws and regulations while driving company vehicles
• Handled customer inquiries and concerns professionally, providing excellent customer service
• Performed thorough cleaning and detailing of vehicles, ensuring they were in pristine condition for customer delivery
• Maintained a clean and organized work area, promoting a safe and efficient working environment
• Utilized specialized tools and techniques to remove stains, odors, and other imperfections from vehicle interiors
• Transported vehicles safely and efficiently to designated locations
• Inspected vehicles for any damages or issues prior to transportation
• Ensured all necessary paperwork, such as delivery receipts and inspection reports, were completed accurately
• Loaded and unloaded materials from trucks or other vehicles using appropriate equipment
• Assisted skilled workers in completing complex projects by providing necessary support
• Completed assigned tasks independently with minimal supervision while maintaining high quality standards
• Worked effectively in diverse weather conditions including extreme heat or cold temperatures
• Followed instructions from supervisors or team leaders to complete tasks efficiently Field Inspector
Path Light Pro-Florida City, FL
September 2023 to March 2024
• Provided expert advice and guidance to clients on various business challenges and opportunities
• Collaborated with cross-functional teams to implement recommended solutions, ensuring seamless execution
• Managed multiple projects simultaneously, prioritizing tasks effectively to meet deadlines
• Delivered engaging presentations and reports to communicate findings, recommendations, and project updates to clients
• Developed customized solutions tailored specifically to each client's unique needs and requirements
• Identified and documented any deviations or deficiencies in construction practices or materials, promptly notifying project managers for corrective action
• Conducted thorough inspections of construction sites to ensure compliance with building codes, regulations, and safety standards
• Maintained accurate records of inspection findings including photographs, measurements, test results, and observations
• Participated in pre-construction meetings to review project scope, timelines, quality expectations, safety protocols, and regulatory requirements
• Monitored the progress of construction activities at various stages ensuring adherence to schedulesand milestones as outlined in the project plan
• Conducted final inspections upon completion of projects to ensure compliance with approved plans and specifications before occupancy permits were issued
• Prepared comprehensive reports summarizing inspection results along with recommendations for improvements or corrections
• Entered and verified data accurately into company database, ensuring data integrity
• Performed regular audits of data entries to identify and correct errors, maintaining a high level of accuracy
• Maintained confidentiality and security of sensitive information by following established protocols
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time goals
• Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty
• Assisted customers with product selection based on their needs and preferences, resulting in increased sales revenue
• Developed strong relationships with key clients through regular communication and personalized support
• Collaborated with cross-functional teams to escalate complex issues and provide timely resolutions for customers
Uber Driver
Uber-IL
June 2023 to December 2023
Drove clients in my personal vehicle all around suburbs of Chicago.
• Provided safe and reliable transportation services to passengers in a timely manner
• Effectively communicated with passengers to ensure a positive experience and address any concerns or special requests
• Maintained a clean and well-maintained vehicle, ensuring passenger comfort and satisfaction
• Assisted passengers with loading/unloading luggage or belongings as needed Sales Associate
Gerald Subaru of Naperville-Aurora, IL
February 2023 to April 2023
Car sales
• Built and maintained a strong client base through effective relationship building and exceptional customer service
• Demonstrated in-depth knowledge of various car models, features, and specifications to assist customers in making informed purchasing decisions
• Conducted thorough vehicle inspections and test drives with potential buyers, highlighting key features and addressing any concerns or questions
• Negotiated pricing terms with customers while maintaining profitability for the dealership
• Participated in ongoing product training programs to stay up-to-date on industry trends and advancements
Delivery Driver
Porreca Trucking-Aurora, IL
January 2023 to February 2023
Delivered freight
Firefighter/EMT
City of Peoria, IL-Peoria, IL
May 1996 to October 2022
Career firefighter 27 years retired captain
• Responded to emergency calls for fires, accidents, and medical emergencies
• Performed initial assessment of patients' conditions and provided appropriate medical care
• Administered CPR and other life-saving techniques to individuals in cardiac arrest
• Operated firefighting equipment such as hoses, ladders, and fire extinguishers
• Participated in search and rescue operations to locate missing persons or trapped individuals
• Assisted in the evacuation of buildings during emergencies, ensuring the safety of occupants
• Collaborated with team members to develop effective strategies for controlling fires and minimizing damage
• Maintained knowledge of hazardous materials handling procedures and implemented necessary precautions at incident scenes
• Conducted inspections of buildings to identify potential fire hazards and ensure compliance with safety regulations
• Provided public education on fire prevention techniques through presentations at schools, community events, etc
• Completed required paperwork accurately and promptly after each incident or patient encounter
• Assisted in extricating individuals from vehicles involved in accidents using specialized tools
• Participated in ongoing training programs to enhance skills in firefighting techniques and emergency medical services (EMS)
• Safely operated emergency vehicles under stressful conditions while adhering to traffic laws
• Provided emotional support to victims of trauma or their family members
• Coordinated efforts with law enforcement agencies during incidents involving criminal activity or violence
• Participated in community outreach programs to promote fire safety and emergency preparedness Warehouse Associate
Wau Frozen Foods-Peoria, IL
January 1995 to January 1996
Filled frozen food orders in a warehouse in below zero temperatures Forklift Operator
Menards-Peoria, IL
January 1994 to January 1995
Drove forklifts, customers assistance, filled lumber orders, worked in the lumbar yard Sales Associate/Customer Service
Gerald Subaru of Naperville
Education
Fire Science (Associate's degree)
John Wood Community College-Quincy, IL
February 2015 to August 2015
High school diploma
Peoria High School-Peoria, IL
1988 to 1991
Skills
• Microsoft Word (10+ years)
• Hand tools
• EMT Experience (10+ years)
• Retail management
• Stocking (10+ years)
• Physiology knowledge
• Phone etiquette
• Medical Terminology (10+ years)
• Mechanical Knowledge
• Microsoft Excel
• Basic math
• Assistant manager experience
• Communication skills (10+ years)
• Computer literacy
• Conflict management
• Electrical experience
• Valet parking
• Leadership (10+ years)
• Moving
• Dealership experience (1 year)
• Guest services (10+ years)
• Computer skills (10+ years)
• Packaging
• Cleaning (10+ years)
• Retail sales
• Vehicle Maintenance (10+ years)
• Inventory control
• Box truck
• Management (10+ years)
• Team management (10+ years)
• Patient monitoring
• English (10+ years)
• Product demos
• Detailing
• Customer service (10+ years)
• Restaurant experience
• Heavy lifting
• Car wash (1 year)
• Organizational skills (10+ years)
• Horticulture
• Basic life support (10+ years)
• Time management
• Commercial driving (10+ years)
• Supervising Experience (10+ years)
• Math
• Sales (4 years)
• Data entry
• Patient Care (10+ years)
• Retail math
• Emergency Management (10+ years)
• GMP
• Critical Care Experience (10+ years)
• Van driver
• Windows
• Vital Signs (10+ years)
• Delivery driver experience (1 year)
• Microsoft Office
• Manual transmission (10+ years)
• Negotiation
• Triage (10+ years)
• Analysis skills
• Infection Control Training (10+ years)
• Loss prevention (10+ years)
• Hospitality (10+ years)
Languages
• English - Expert
Certifications and Licenses
CPR Certification
Non-CDL Class C
CDL
Driver's License
Hazardous Waste Operations & Emergency Response Training BLS Certification
EMT Certification
CDL A
CDL B
Pallet Jack Certification
Heartsaver Certification
First Aid Certification
Air Brake Endorsement
Forklift Certification
Publications
Baby delivery
https://wmbdradio.com/2020/01/29/peoria-firefighterparamedics-helped-deliver-a-baby/ January 2020
News article of my deeds.
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