Branch Manager Customer Service

Nabil

Mohsen

+253******** ***********@*****.*** Djibouti, Djibouti

Branch Manager

OBJECTIVE

As an accomplished Bank Branch Manager with over 30 years of experience leading cross-functional teams, achieving exceptional financial goals, and enhancing customer experiences. I have a proven track record of driving revenue growth, optimizing operational efficiency, and managing high-value client portfolios. My expertise spans implementing financial compliance standards, risk management, and spearheading digital transformation initiatives in banking services. I am eager to leverage my skills at a leading Canadian financial institution to foster sustainable growth and build strategic client partnerships.

SKILL HIGHLIGHTS

• Languages: Arabic,English,

• Word, Excel, PowerPoint, Access, Outlook

- EXPÉRIENCEManagerial Skills.

- Customer orientation.

- Excellent Interpersonal and Communication Skills.

-Analytical and problem solving skills coupled with decision-making ability.

-Working knowledge of banking products and marketing.

-Very Good Communication skills.

- Analytical Ability.

- Flexibility.

-Cool tempered.

-Computer literacy.

-Good Telephone Etiquette

- Common sense, and sharp witted.

- and motivator.

• Company name Jan 2024 – Present Saba African Bank Djibouti, Djibouti

• Main Branch Manager

• Include full managernent of the day to day running of the Branch. Understanding

• The day to day requirements of Branch and manage all resources including staff

• Members ensuring appropnate resource is available to meet customer needs at

• All times. Adhering to the regional banking regulations and provide appropriate

• Information to all necessary parties including extemal auditors and staff training

• To ensure Branch remains compliant at all times. Whilst ensuring these

• Excellent service and compliance standards are met lead by example

• Implementing high level sales strategies training team to enhance the customer

• Expenence and ensuring branch profitability targets are met.

• Company name Apr 2012 - Mar 2023 Yemen Kuwait bank Sanaa & aden, Yemen

• Branch Manager

• achieve branch sales targets

• increase the customer base of the branch by sourcing new business, retaining

• the existing customers and capitalizing cross-sell opportunities.

• Customer Service:

• provide outstanding customer service and maintain quality of delivery

• Minimize customer complaints

• Ensure adequate staff is present in the branch to serve the customers

• Branch Operations:

• maintain transaction processing standards

• ensure branch follow procedures laid down in the Operating procedures and are

• in compliances with the bank’s policies and procedures

• Ensure that the business is booked as per laid down procedures and

• guidelines and due diligence is carried out with respect to money laundering and

• other regulatory requirements

• Ensure periodic checks are carried out properly

• Company name Dec 2008 - Oct 2010 Shamil Bank of Yemen & Bahrain – Aden

• Aden, Yemen

• Aden Branch Manager.

• include full management of the day to day running of the Branch. Understanding

• the day to day requirements of Branch and manage all resources including staff

• members ensuring appropriate resource is available to meet customer needs at

• all times. Adhering to the regional banking regulations and provide appropriate

• information to all necessary parties including external auditors and staff training

• to ensure Branch remains compliant at all times. Whilst ensuring these

• excellent service and compliance standards are met lead by example

• implementing high level sales strategies training team to enhance the customer

• experience and ensuring branch profitability targets are met.

• Company name Aug 2007 - Oct 2008 Qatar National Bank Bank -Sana'a Branch.

• Sanaa, Yemen

• Customer Service Officer

• build and maintain effective relationship with branch customers ato achieve

• goals/objectives and proactively market thebank’s products to help increase

• sales volume and profitability, and to achieve or exceed set targets and goals.

• Ensuring high standards of confidentiality and ethics to safeguard commercially

• sensitive information is key, as is compliance with all the applicable legal,

• regulatory and internal compliance requirements. ensure systematic good

• outcomes for clients in accordance with the Bank’s Conduct Risk policy

• andfollow the security procedures and policy to reduce risk in the branch

• Company name Jan 1997- Oct 2003 Saba Islamic Bank head officeSana'a

• Sanaa, Yemen

• Deputy Branch Manager in Taiz ST, Branch

• responsible for planning, developing and managing the assigned branch towards

• achieving sound profitable growth through the achievement of product-wise sales

• targets and delivery of quality service and ensuring efficient and consistent

• delivery of customer delight.

• Company name Jan 1996 - Dec1996 Tadhamon Islamic Bank head

• office-Sana'a.

• Sanaa, Yemen

• Customer Service Dep

• Customer Service Officer is mainly responsible in assisting the Head of Card

• Customer Service to achieve the set objective and to provide efficient, friendly

• and quality service to cardholders and merchants. also ensure to educate the

• cardholders & merchants the use of latest technologies

• Company name Nov1989- May 1996 Yemen Kuwait bank Sana'a, Yemen

• H pmead human resurce

• . Head of Administrative Affairs

• Tasks and responsibilities

• 1 - Follow-up update the plan of human resources.

• 2 - overseeing the planning and organization of work and activities entrusted to

• the Department of Personnel.

• 3 - Follow-up to all personnel actions in terms of controlling the movement of the

• procedures and benefits relating to the transfer / secondment / assignment /

• annual increases / bonuses / annual reports / promotion / leave types and

• supervises documented in the records and forms prescribed 4 - Preparing the

• Classifier Table identifies vacancies per year in coordination with the concerned

• authorities and the Directorate of Finance

• 5 - Follow-up applications for employment and the procedure with all the

• competent authorities within and outside the enterprise.

• 6 - Follow-up to save files in the ordinary transactions and confidentiality of all

• employees.

• 7 - Follow up the annual reports and take appropriate action.

• 8 - organized labor contracts.

• 9 - the preparation of memoranda addressed to the Minister relating to personnel

• matters.

• 10 - participate in the management of knowledge, depending on the nature of

• work

• 11 - To undertake any other work assigned to it within the limits of his duties and

• responsibilities of the job.

EDUCATION

Bachelor of Science: Master international Business

2008 to 2009 Madrid, Spain

EENI - Spanin

Bachelor of Science: Business Administration

2004to 2007 Sanaa, Yemen

Sana'a University

PERSONAL INTERESTS

Sports activities: Traveling Swimming, tennis, football.

Cultural activities: Music

REFERENCES

Nofal, Alhubaishi, Email:****@************.***

Contact this candidate