Administrative Assistant Customer Service
Resume:
Adriana Thomas
*** ***** ***** ***** *** City, MI 48706 989-***-**** *********************@*****.***
PROFESSIONAL PROFILE
Top performing professional who combines strong academic success with cross-functional customer service experience to illustrate value. Backed by 3+ years of healthcare industry experience and able to follow policies, procedures, and guidelines to ensure consistent quality. Maintain and safeguard patient privacy and confidentiality.
High Academic Honors Recognition Dean’s List.
Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate.
Microsoft Office Applications MS Excel MS Word MS PowerPoint.
Communication Platforms MS Teams Zoom Skype Google Meet.
Typing Speed 37 WPM with 100% Accuracy.
KEY QUALIFICATIONS
Medical Administrative Assistant Medical Terminology Medical Transcription Patient Processing
Patient Registration Medical Records Management Check In Check Out Data Entry Release of Information
HIPAA Compliance Medical Laws & Ethics CMS 1500 Claim Form Billing Cycle Claims Appeal Process
Medical Billing Knowledge Third Party Billing Medicare Medicaid HMO PPO
Basic Coding Skills for ICD-10 & CPT Insurance Verification Anatomy & Physiology
EDUCATION
Ultimate Medical Academy Associate of Science Degree / Health Sciences – Medical Administrative Assistant, 2023
Heartlands Institute of Technology Criminal Justice, 2016
Heartlands Institute of Technology Health Occupations, 2015
WORK EXPERIENCE
Full Time Homemaker – Bay City, MI 01/2020 – Present
Homemaker
Ensure household duties are completed in a timely manner.
Develop, manage, and maintain a budget effectively.
Coordinate medical care, meals, and social activities.
Provide encouragement, support, and access to activities that enable the development of skills.
Bay Valley AFC – Bay City, MI 07/2019 – 01/2020
Bickford Senior Living – Midland, MI 08/2018 – 06/2019
Heartland's Health Care – Ionia, MI 01/2018 – 07/2018
Grand Rapids Home for Veterans Maxim Healthcare Services – Grand Rapids, MI 01/2017 – 01/2018
Laurel's of Kent – Lowell, MI 02/2016 – 01/2017
Certified Nursing Assistant
Attended to the individual needs of patients including assistance with grooming, oral hygiene, feeding, incontinent care, colostomy care, prosthetic appliances, transferring, ambulation, and range of motion.
Communicated and interacted effectively and tactfully with patients, visitors, families, peers, and supervisory staff.
Completed various tasks assigned by supervisory staff, including checking vital signs, weighing residents, applying creams and ointments, and collecting specimens.
Documented or otherwise reported observations of patient behavior, complaints, or physical symptoms to nurses.
Lifted, moved, and transported residents, utilizing proper body mechanics or lifting devices for accident prevention.
Maintained the comfort, privacy, and dignity of patients by completing duties in a manner that displayed warmth and promoted a caring environment.
Measured and notated both intake and output of liquids and solids, documenting changes and promptly reporting concerns to supervisory staff.
Performed all responsibilities in accordance with prescribed safety and infection control procedures.
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