Human Resources Medical Records
Resume:
Joseph Craig Jones
Schertz, Texas 78154
*****.********@*****.***
OBJECTIVE
To obtain a Data Entry Clerk position where I can apply my extensive administrative, records management, and support experience to achieve maximum performance and organizational efficiency.
EXECUTIVE SUMMARY
Dedicated administrative and personnel management professional with over 20 years of experience in medical record systems, human resources, and administrative support. Proven ability to build high-performance teams, ensure compliance with federal regulations (HIPPA, DoD), and deliver accurate, timely results in high-pressure environments. Holds an active Government Secret Security Clearance.
Core Competencies
Medical Records Management (MHS Genesis, ICD-10)
Administrative Operations & Case Management
Human Resources Leadership & Training
Problem Solving & Process Improvement
Microsoft Office Suite (Word, Excel, PowerPoint, Access)
Database & Records Systems (PDS, DoD systems)
PROFESSIONAL EXPERIENCE
Air Force Exceptional Family Member Program (EFMP), Functional Analyst
Randolph Air Force Base, TX Aug 2020 – Sep 2025
Retrieved and bookmarked military/ civilian medical records within the Military Health System.
Communicated with losing Special Needs Coordinators for mandatory documentation.
Evaluated medical and educational needs using ICD-10 codes to support family travel screenings.
Ensured HIPPA-compliant handling of Combined Primary Files to expedite family relocations.
Coordinated with team to consolidate group weekly production metrics for management reporting.
Assumed Task Lead responsibilities during team leader’s extended absence, managed workflows; guided staff to successful task completion and ensured continuity of operations.
Physical Disability Boards of Review, Central Intake
Randolph Air Force Base, TX Jul 2012 – Aug 2020
Supported Air Force Board of Corrections of Military Records by retrieving, reviewing, and bookmarking relevant documents associated with the related applications and medical records.
Scanned and organized personnel and medical documentation for fair and accurate assessments.
Managed workloads across multiple DoD mail-out outreach programs, to include core applicants, mental health and homeless veterans segments; determined the existence of an error or injustice.
Provided recommendations on disability rating corrections to senior decision makers.
Superintendent, Personnel Programs, HQ Air Force Recruiting Service
Randolph Air Force Base, TX Sep 1997 – Aug 2010
Hand-selected for corporate level position that involved supervising, planning, organizing work and meeting deadlines on personnel program actions; consistently ranked in top 1 percent of peers.
Directed personnel program operations for 2,500+ members across U.S. and overseas installations.
Coordinated the redesigned or personnel processes for Headquarters, Air Force Recruiting Service through integrated platforms; modernized processes reduced administrative workloads by 42%.
Counseled staff and briefed executives at 100+ workshops and conferences on personnel policies.
Trained 40+ Personalists; twice named Recruiting Service Personnel Superintendent of the Year.
Personnel Programs Supervisor
Laughlin Air Force Base, TX Feb 1991 – Sep 1997
Consultant and subject matter expertise on day-to-day personnel operations.
Served as Interim First Sergeant, effectively mediated staff conflicts; ensure workplace harmony.
Security Police Leadership Roles
Vandenberg AFB, CA and Alconbury, United Kingdom Jul 1985 – Feb 1993
Supervised and trained security personnel in investigative procedures.
Conducted interviews and investigations into fraud, waste, abuse, and misconducts.
PROFESSIONAL EXPERIENCE
Master’s Degree, Educational/ Human Resources – Wayland Baptist University
Bachelor of Science, Criminal Justice – Wayland Baptist University
Associate of Applied Science, Human Resource Management – U.S. Air Force
Associate of Applied Science, Criminal Justice – U.S. Air Force
Senior Noncommissioned Officer Academy, Air Base Ground Defense, Security Police Technical Training, Basic Military Training
CLEARANCE
Active Secret Security Clearance
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