Customer Service Client Relations

Tracy Diaz

408-***-**** ********.****@*****.*** san jose, ca 95127

PROFESSIONAL SUMMARY

Experienced in operations management and logistics oversight, skilled in team leadership, problem-solving, and client relations. Proven ability to implement policies and procedures and provide exceptional customer service. Ready to leverage expertise in a new role that aligns with my career goals, driving success and growth for the organization. SKILLS

Team leadership Problem-solving Operations management Policies and procedures implementation Customer service Client relationships Client relations Invoice processing Logistics oversight EXPERIENCE

OPERATIONS MANAGER/ LOGISTICS DISPATCHER, Milpitas, CA CT Services/ Jack Cooper, February 2020-February 2025

• Mentored and trained new employees on company policies and procedures. Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.

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• Utilized strong analytical and problem-solving skills to address operational issues.

• Fostered positive relationships with clients through proactive communication tactics.

• Coordinated with vendors to ensure timely delivery of goods and services, illustrating adept negotiation skills. VEHICLE INSPECTOR/ ACCOUNTS ADMIN, Milpitas, CA

CT Services/ Jack Cooper, February 2005-February 2025

• Implemented new techniques for detecting potential issues with different types of cars.

• Conducted visual, operational and functional tests to evaluate the performance of vehicles.

• Maintained records of inspected vehicles according to company standards.

• Utilized specialized diagnostic tools such as scanners and testers during vehicle inspections.

• Compiled reports on vehicle condition including any required repairs or replacements for parts.

• Inspected repairs to transportation vehicles and equipment to ensure that repair work was performed properly. Successfully completed detailed inspections of vehicles to identify mechanical and electrical faults, ensuring compliance with safety regulations.

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• Provided accurate estimates for parts replacement costs based on inspection findings.

• Maintained good rapport with all Rental car companies and turnback managers. OFFICE, Milpitas, CA

CT Services/ Jack Cooper, February 2005-February 2025

• Worked with coworkers to complete tasks.

• Focused on learning new skills and staying updated with industry changes.

• Troubleshot minor problems and reported larger technical issues.

• Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.

• Made vehicle loads for transport by rail and car haulers.

• Weekly inventory of vehicle turnbacks

• Vehicle inspection on and off site

• Phones

• Vehicle Dispatch using Super dispatch TMS

EDUCATION

HIGH SCHOOL DIPLOMA, San Jose

Evergreen Valley College

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