Patient Care Customer Service

Marcia Sandy Prendergast

Manassas, Virginia **************@*****.*** 917-***-****

Summary of Qualifications

Healthcare professional with customer service experience in providing healthcare support to team members, medical professionals, and patients.

Ability to maintained relationship with patients and physicians to ensure ongoing compliance with therapy.

Bachelor of Science Degree in Technical Management with A Concentration in Healthcare Management

Core Competencies

Phlebotomy Medical Office Management Anatomy & Physiology Patient Scheduling

Vital Signs Medical Terminology Time Management Records Management

Patient Care HIPAA Compliance Laboratory Management ICD-10

Venipuncture OSHA Guidelines Medical Billing & Coding Phlebotomy

UVA Haymarket Medical Center

Medical Unit Receptionist 06/2025- To Present

manages the front desk operations and provides administrative support for the medical unit. This includes tasks like patient check-in and check-out,

appointment scheduling, and handling phone inquiries. play a key role in maintaining patient records and facilitating communication between staff and patients.

Being the first point of contact for patients and visitors, providing a welcoming and professional environment.

Maintaining accurate and up-to-date patient records, both physical and electronic.

Facilitating communication between patients, staff, and other departments within the medical unit.

Performing various administrative and clerical duties to support the efficient operation of the unit.

Assisting with coordinating patient care activities, such as lab results and follow-up appointments.

Maintaining patient confidentiality and adhering to HIPAA regulations.

Professional Experience

Medical Assistant, CityMD - New York, NY 06/2021 - 06/2023

Responsible for providing assistance to staff in the collection of patient and family data that may include biophysical, psychosocial, developmental, cultural, and environmental information per practice protocol.

Patient Vital Signs: Collected and documented vital signs, BMI, height/weight, and reason for visit and provided healthcare update documentation to include if patient has received care at any other locations since last visit.

Patient Care: Prepared patient for examination per practice protocol, including administering questionnaires

Ancillary Testing Assistance: Assisted provider, as directed, during treatments, examinations and testing as directed by provider and within scope of practice.

Front Office Management: Managed front office calendar by ensuring patients are scheduled for visits, follow-ups and referral appointments.

Family Health Data: Collected specimens and performs laboratory test

Quality Control: Performs and documents scheduled quality control, instrument maintenance and calibration procedures according to manufacturer information Take and record a patient's height and weight, vital including blood pressure, pulse rate, respiratory rate,

temperature, and oxygen saturation. Uses a variety of radiation protection and shielding materials.

Conduct visual acuity testing, urine dipstick, rapid strep, throat culture and wound culture.

Perform phlebotomy and iSTAT.

Administer oral or intramuscular (IM) medication under the direct supervision of the medical provider.

Perform next day follow up phone calls to patients under the direction of the medical provider.

Clean the exam rooms between patients. Anticipate the needs of the provider based on patient complaint

and have supplies ready

Keep the waiting room tidy including rearranging and wiping down chairs and side tables

Be a supportive team player for all urgent care center co-workers. Processing labs.

Medical Assistant, Resilience Medical Spa Brooklyn, NY 03/2021 to 05/2021

Managed and maintained accurate scheduling of surgeries for patient procedures and explained surgery and insurance charges to patient.

Records Management: Ensure all related reports, labs and information is filed and available in patients' medical record prior to their appointment.

Medical Records: Filed patient medical records by importing of paper charts into EHR (daily) healthcare system.

Inventory Control: Monitored inventory for exam rooms by stocking adequate medical supplies, maintain instruments, prepare sterilization as required.

Healthcare Documentation: Provide feedback and answers to patient, physician, pharmacy from incoming calls received.

Front Office Administration: Triaged and processed messages from patients and front office staff to physicians and physician assistant.

Medical Assistant Virtual Internship 11/2020- 01/2021

Developed strong working relationships and maintain effective communication with study team members.

Prepared exam and treatment rooms with necessary instruments for your patients including preparation and maintenance of supplies and equipment for treatments, including sterilization.

Ministry Of Legal Affairs Trinidad and Tobago Government: 1999-2009

Data Entry Clerk, Customer Service, Administrative, Training Staff and interacting with the public doing surveys, and field work

Skills

Proficient in Microsoft Word, Excel and PowerPoint, operating an operating system, navigating the internet, managing files and folders, using word processing software, Financial Accounting, Data Analysis with Spreadsheet with lab, Marketing, Computer Application for Business with Lab. Principles of Management, Health Service finance, Planning and Marketing, Managed Care and Health Insurance, Health Service Management.

Education

DeVry University, New York, NY 10/2021 to 05/2023

Bachelor of Professional Studies; Technical Management with a Concentration in Healthcare Management

Mildred Elley, New York, NY 05/2018 to 05/2020

Associate of Applied Science; Occupational Studies

Certifications and Licenses

Phlebotomy, EKG (Electrocardiogram)

Drug Testing UDS, Fit Testing

Management Certification

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