Customer Service Behavioral Health

MICHAELA MENDOZA

@ 520-***-**** ll *****.********@******.***

Professional Summary

Compassionate and reliable professional with over a year of experience in behavioral health

and strong customer service skills. Skilled in communication, crisis de-escalation, and

multitasking in fast-paced environments. Dedicated to p’oviding quality care and creating

positive experiences for clients and customers alike.

Work Experience

Behavioral Health Technician — Life is a Circle,

+ Support youth ages 10-16 in a structured group home setting.

+ Monitor behavior, document progress, and implement individualized plans.

+ Utilize CPI and de-escalation techniques to maintain a safe environment.

+ Collaborate with staff to promote emotional and behavioral growth.

Receptionist — Boutique Nail Bar

+ Managed client scheduling, phone calls, and walk-in appointments.

+ Provided excellent customer service and handled cash/credit transactions.

+ Maintained a clean, welcoming environment and assisted with inventory.

Education

High School Diploma

Certifications

+ CPR & First Aid Certified

+ CPI (Crisis Prevention Intervention) Certified

+ Fingerprint Clearance Card — Active

Skills

+ Crisis management & de-escalation

+ Customer service & communication

+ Cash handling & point-of-sale systems

+ Teamwork & dependability

+ Recordkeeping & documentation

+ Time management & multitasking

+ Empathy & professionalism

Contact this candidate