Customer Service Data Entry

Marghanna McClure

********@*****.***

(***) *** – 0751

SUMMARY

• Customer service – Caring and Professional

• English proficiency

• Past/current assistant to scientific and legal investigators

• Troubleshooting/logistics/problem-solving

• Data entry/Internet research – Typing speed 35 – 45 wpm Internet ping 20 ms / download 542.44 Mbps / Upload 40.60 Mbps

• Accurate and detail-oriented

• Inbound/outbound calls

• Critical thought

SKILLS AND ABILITIES

• A true passion for customers and delivering the best possible service.

• Outstanding communication skills, both verbal and written.

• Energetic, self-motivated, self-starting, and self-assured.

• Check to ensure that appropriate changes are made to resolve customers' problems.

• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

• Determine charges for services requested, collect deposits or payments, or arrange for billing.

• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

• Refer unresolved customer grievances to designated departments for further investigation.

• Resolve customers' service or billing complaints by exchanging merchandise, refunding money, or adjusting bills.

• Explain products or services and prices, and answer questions from customers.

• Record names, addresses, purchases, and reactions of prospects contacted.

• Maintain records of contacts, accounts, and orders WORK HISTORY

2008 – 2025 Customer Service Rep/Supervisor, Call Centers, Santa Fe, NM 3 years Adult Care Home Manager, Arizona – On emergency call 24/7 to Placements averaged 24 hours to 6-week tours, while I hired new personnel to take over.

EDUCATION B.F.A - Theatrical Design and Technical Production / M.S. Psychology

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