Customer Service Front Desk
Resume:
FADY SOLIMAN
T: +201********* / W: +201*********
*********@*****.***
CAREER SUMMARY
I am a competent, loyal, hard-working employee with the ability to achieve tasks when working alone or as part of a team. I am a mature and confident person with sales and hospitality experience of 10+ years, team leadership skills and the ability to create new sales and build on existing accounts. Hence, I am seeking a competitive and challenging environment where I can serve your organization and establish an enjoyable career for myself. PROFESSIONAL EXPERIENCE
Connect2BPO Co., Egypt
Barranquilla, Colombia (Remote)
Timeshare Exit Marketing Agent (USA)
February 2024 - Till Present
Elevate Holding Co., Egypt
Cairo, Egypt (On site)
A Debt Collector for UNIFIN INC. - (USA)
January 2023 - February 2024
Naos Marketing Consulting Agency, Egypt
Cairo, Egypt (On site)
English Voice Customer Service & Retention Representative - (USA) August 2021 – December 2022
o Well Connect Global Ltd, Russia
Moscow, Russia (On site)
Telemarketing & Sales Agent
(Pharmaceuticals, Personal Injury, Surgery appointments, Health & Life Insurance) - (USA) March 2019 - June 2021
Proper Business Solutions, Egypt
Cairo, Egypt (On site & Remote)
Real Estate Telemarketer - (USA)
January 2018- March 2019
o Teleperformance Outsourcing Co., Egypt
Cairo, Egypt (On site)
Customer Service and Agent Support (Western Union - USA) January 2015 - November 2017
o British Community Association (BCA), Egypt
Cairo, Egypt (On site)
Administrative Assistant
March 2010 - August 2014
o Stream Global Services, Egypt
Cairo, Egypt (On site)
Customer Support Professional (Sirius Satellite - Canada) March 2010 - August 2014
o Grand millennium Dubai Hotel, UAE
Dubai, UAE (On site)
Senior Reservation (Acting Asst. Res. Mgr)
February 2008 - February 2010
o Dusit Thani Dubai Hotel, UAE
Dubai, UAE (On site)
Senior Reservations Agent (Acting Supervisor)
August 2006 - January 2008
o Le Meridien Al sondos Suites / Dar Al sondos Apts by LeMeridien, UAE Dubai, UAE (On site)
Reservation Agent
June 2005 - August 2006
o Intercontinental Resort Al Ain, UAE
Al Ain, UAE (On site)
Revenue/Reservation in charge & Visa Clerk
August 2004 - April 2005
o Intercontinental Resort & Casino - Hurghada, Egypt Hurghada - Egypt (On site)
Senior Front Desk Agent (Receptionist & Front Desk Cashier) August 2002 - August 2004
o Safir Hotel Cairo - Dokki, Egypt
Cairo, Egypt (On site)
Front Desk Agent
February 2001 - June 2002
o La Maison Thomas Pizza Restaurant, Egypt
Cairo, Egypt (On site)
Shift Manager
June 2000 - January 2001
EDUCATION And LANGUAGES
Degree / Major:
B.A. of English language & Literature. Faculty of Arts - English Department. Cairo University - 2000
Languages:
Arabic: Mother Tongue.
English: fluent (Spoken & Written)
Italian: Fair (Spoken & Written)
SKILLS
Excellent command of Windows, Winword, Excel, Power Point, Internet and all Microsoft Office Applications
Excellent communication skills, and ability to present complex information in an easy way to understand format.
Excellent problem solving, critical thinking.
Profound ability to work in a fast-paced environment. Ability to handle customer/guest complaints according to the organization policy and standards.
Courses Obtained
Handling guest complaints, Customer comes first and Guest courtesy. Microsoft Outlook
(Internal/External communication System)
Fire Training ( BRITam Defense Training)
The Transient Edge (Legendary Sales & Service Training) - SIGNATURE worldwide Certificate.
HOBBIES
Learning new things to help improve my skills.
Hanging out with friends.
Watching movies.
Playing Brain stimulation games.
Listening to music.
Living in new places & interacting with different cultures. Traveling & Hitchhiking. REFERENCE
Name : Osama Ayyad
Address: Cairo, Egypt
Email id : *****.*****@****.**
Phone No. : +201*********
Name : Adham Mostafa
Address: Cairo, Egypt
Email id : *****.*******@*****.***
Phone No. : +201*********
Name : Sherzod Isaev
Address: Moscow, Russia
Email id: *******@*************.***
Phone No. : +790********
Contact this candidate