Customer Service Sales Consultant
Resume:
Amber Wardlaw
Lancaster, CA *****
*********@*****.***
Professional Summary
Looking to relocating. I am a dependable and hard worker. I am punctual and always know how to get the job done. I have experience in sales, cash handling, managements, and call center. I have experience with working as a Teacher's Aide. I worked with elementary students, with special needs. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Sales Consultant
FedEx Office-Pasadena, CA
April 2024 to March 2025
• Consistently exceeded sales targets by XX% each quarter, resulting in recognition as top-performing sales consultant
• Provided expert product knowledge to customers, addressing inquiries and recommending appropriate solutions based on their needs
• Utilized CRM software to track leads, manage customer interactions, and forecast future sales projections accurately
• Identified upselling opportunities within existing client base, resulting in an increase of average order value by XX%
• Analyzed competitor offerings to identify unique selling points for products/services
• Increased customer retention rate by implementing proactive account management practices
• Provided ongoing support/troubleshooting assistance to clients post-sale, ensuring their satisfaction and loyalty
Phone Banker
Wells Fargo-El Monte, CA
August 2022 to February 2023
• Customer Service
• Financial task
• Handling Customers Accounts
• Processing Transfers
• Filing Claims
• Processing and sending out new debit cards
• Handled a high volume of inbound customer calls, averaging XX calls per day
• Provided excellent customer service by addressing inquiries, resolving complaints, and offering product information
• Achieved an average call resolution rate of XX%, exceeding departmental targets
• Utilized CRM software to accurately document customer interactions and update account information
• Assisted customers with troubleshooting technical issues over the phone, resulting in a XX% decrease in escalations to the technical support team
• Consistently met or exceeded individual performance metrics including call quality, average handle time, and customer satisfaction ratings
• Collaborated with cross-functional teams to resolve complex customer issues requiring input from multiple departments
• Identified opportunities for process improvement and made recommendations that resulted in a XX
% increase in efficiency
• Participated in ongoing training sessions to stay updated on product knowledge and enhance communication skills
• Maintained a positive attitude during challenging interactions with upset or irate customers, deescalating situations effectively
• Managed difficult or emotional customer situations professionally while maintaining empathy and building rapport with callers
Customer Service Representative
CALL THE CAR-Pasadena, CA
April 2022 to July 2022
• Making reservations for Health care members
• Modifying reservations
• Tech support
• Requesting Rides
• Managing reservations reports
Operations Manager
Logistics LLC-El Monte, CA
January 2019 to September 2021
• Handling Daily operations
• Managing drivers
• Managing a management team
• Payroll
• Daily reports
• Hiring Procedures
• Training new hires
• Dispatching
Sales Associate
Nordstrom Rack-Pasadena, CA
May 2017 to December 2019
• Sales
• Running Racks
• Ringing up customers
• Customer Service
• Taking incoming calls
• Cleaning
• Inventory
Customer Care Representative
Spokeo-Pasadena, CA
November 2015 to July 2016
• Customer Service
• Processing Payments for subscriptions
• Technical issue calls
• Problem solving customer search errors
• Up-sale new products
Head Cashier/Supervisor
Home Depot-Monrovia, CA
October 2013 to November 2015
• Cash handling
• Supervising front end registers
• Opening and Closing Store
• Customer Service
• Handling customer service returns
• Training new cashiers
Office Clerk/Payroll
American Medical Response-Torrance, CA
November 2004 to September 2005
• Torrance, California
• Processing time-cards
• Processing employees paychecks
Teacher's Aide
Bonita Unified School District-San Dimas, CA
August 2002 to June 2003
• Provided one-on-one support to students with special needs, helping them achieve academic goals
• Supported students during assessments and exams, ensuring they had the necessary resources and accommodations
• Monitored student progress and provided feedback to lead teacher, parents, or guardians as needed
• Assisted in maintaining a safe learning environment by enforcing rules consistently
• Demonstrated patience while working with challenging behaviors or emotional outbursts from students
• Closely monitored student progress towards IEP goals
• Assisted in implementing positive reinforcement strategies to motivate students
• Collaborated with lead teacher on developing individualized behavior plans for students with behavioral challenges
• Supported lead teacher in maintaining a clean and organized classroom environment
• Served as a positive role model for students by demonstrating professionalism and respect
• Aided in managing classroom disruptions effectively using de-escalation techniques
• Demonstrated cultural sensitivity when working with diverse populations of students
• Mentored individual students who needed additional emotional support or guidance
• Aided lead teacher during field trips, ensuring student safety at all times Office Assistant
Social Security Administration-Pomona, CA
June 2002 to June 2003
• Pomona, California
• Typing Invoices
• Faxing
• Mail room Clerk
• Customer Service
Education
Psychology (BS)
University of Phoenix-Online Campus-Tempe, AZ
July 2016 to September 2021
GENERAL STUDIES (HIGH SCHOOL DIPLOMA)
CHAPARRAL HIGH SCHOOL-San Dimas, CA
2002 to 2003
High school diploma or GED
Psychology (Bachelor's degree)
Psychology (Bachelor of Science)
Skills
• Payroll
• Customer inquiry handling
• Analysis skills
• Relationship management
• Order entry
• Public relations
• Math
• IT
• Microsoft Outlook
• WordPress
• Client services
• DocuSign
• Attention to detail
• Banking
• Grammar Experience
• Call center agent experience
• Mentoring
• Complaint handling
• Filing
• Driving
• Strategic Planning
• Inside sales
• Office management
• Phone communication
• Baking
• Clerical experience
• Customer issue escalation
• Google Docs
• Call center
• Live chat
• Leadership
• Picking & packing
• iOS
• Inventory management
• Workday
• Processing cash transactions
• Communication skills
• Dispatching
• Microsoft Excel
• Recruiting
• Mobile applications
• Customer retention
• Proofreading
• Typing
• Delivery driver experience
• Geometry
• Interviewing
• Multi-line phone systems
• Conflict management
• Cash handling
• POS systems
• Upselling
• Transportation management systems
• Guest relations
• Supervising experience
• SharePoint
• Yardi
• Time management
• Algebra
• Operations management
• Employee orientation
• Multitasking
• Team Management
• English
• Customer service
• Spanish
• Data collection
• Food handling
• Office Management
• Microsoft Office
• Making change
• Heavy lifting
• Order picking
• Administrative experience
• Help desk
• Microsoft Powerpoint
• Environmental services
• Team development
• Balancing cash drawers
• Customer complaint resolution
• Stocking
• Computer operation
• Sales
• Climbing
• Distribution center
• Human resources
• Team management
• Packaging
• Adaptability
• Kronos
• HIPAA
• Google Sheets
• Improving customer support response time - Customer support response time improved (More than 30%)
• Project management
• Budgeting
• Computer literacy
• Research
• Adobe Acrobat
• Constant Contact
• Hospitality
• Fashion retail
• Negotiation
• Customer support
• Retail sales
• Merchandising display arrangement
• Front desk
• Editing
• Email customer support
• Managing customer accounts
• Cross-selling
• Greeting customers
• Phone customer support
• Providing product information
• Promoting products
• Customer support specialist experience
• Depositing cash
• Technical Proficiency
• Store opening procedures
• Client rapport building
• Fundraising
• Cash register
• Property management
• Software troubleshooting
• E-commerce
• Calendar management
• QuickBooks
• B2B
• Oracle
• Duct cleaning
• Assembly
• Interpersonal skills (10+ years)
• Public speaking
• Experience with children (1 year)
• Outbound calling
• Word processing
• Dealership experience
• Sports
• Phone etiquette
• Technical support representative experience
• Managing teams in a customer support role - Largest customer support team managed (6-10 team members)
• Gift wrapping
• Productivity software
• Store closing procedures
• Computer skills
• Phone call management
• Assembly line
• Adobe InDesign
• Sales support
• ADP
• Retail price checking
• Office experience
• Retail shipping operations
• Database management
• Law office
• Special order processing
• Retail security monitoring
• Customer returns handling
• Employment & labor law
• Microsoft Access
• CUSTOMER SERVICE, CASH HANDLING, STOCKING, INVENTORY, CASHIER, MANAGMENT (9 years)
• Logistics
• Bilingual
• Windows
• Grocery store
• Technical support
• Management
• Direct sales
• Financial services (1 year)
• Operating systems
• Special education
• Outbound sales
• CRM software
• Warehouse experience
• Presentation skills
• Product demos
• Restaurant experience
• Writing skills
• In-person customer service
• Order processing
• Microsoft Word
• Customer relationship management
• Manufacturing
Certifications and Licenses
Driver's License
Firearms License
CDL
Non-CDL Class C
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