Customer Service Front Counter
Resume:
LOUISA VASSILIADIS
**-**** ******* *** ****, Mississauga, Ontario L5N 2A2 905-***-**** ******.******@*****.***
To whom it may concern,
I am writing to express my keen interest in the position advertised. Upon reviewing the job description and learning more
about your company through your website, I am excited about the opportunity to contribute to your team. It is clear that
your company’s core mission and culture resonate deeply with my professional values and experiences.
As a seasoned Front Counter Associate, I bring a comprehensive background in operational management, with a particular
focus on efficient filing systems, accurate cash handling, and exceptional customer service. My experience has honed my
skills in collaboration, motivation, and organization, underpinned by a meticulous attention to detail and a commitment to
accuracy.
I would like to address a period of employment gap noted in my resume, during which I dedicated myself to family care.
This phase of my life has not only enriched my personal growth but also augmented my professional skills, particularly in
leadership, teamwork, determination, and prioritization. Managing a household’s diverse needs and schedules has equipped
me with unparalleled organizational skills and resilience, qualities that I am eager to bring to my professional endeavors.
I am enthusiastic about the possibility of contributing my expertise to your team. I am confident that my background,
combined with my adaptability and dedication, will make a significant impact on your operations. I look forward to the
opportunity to discuss in further detail how my experiences and skills align with the goals of your company.
Please feel free to contact me at your convenience to schedule a discussion. Thank you for considering my application. I am
looking forward to the possibility of contributing to your esteemed company.
Sincerely,
Louisa Vassiliadis
Louisa Vassiliadis
Mississauga, Ontario L5N 2A2
******.******@*****.***
PROFESSIONAL SUMMARY
Technical Skills: A driven professional who thrives on challenges and is committed to continuous personal
• Proficiency in SAP and POS and professional growth. With a strong track record of setting and surpassing goals, I excel in
systems dynamic, team-oriented environments. My focus on delivering high-quality service, coupled
• Cash handling and transaction with my proactive and positive approach equips me to contribute effectively in roles that
management demand increased responsibility.
• Inventory and stock control
systems
• Excel and data analysis for EXPERIENCE
financial reporting
• E-commerce order processing FRONT COUNTER ASSOCIATE: STANLEY BLACK & DECKER, MISSISSAUGA
Oct 2022 - Present
Customer Service Skills:
• Efficiently processed and accurately recorded walk-in customer orders for repair tools in
• Excellent communication and the SAP system.
interpersonal skills • Advised customers on trade-up options for their old tools, recommending optimal
• Effective problem-solving and replacements tailored to their needs.
conflict resolution • Organized and archived daily paperwork in designated files and labeled boxes,
• Customer satisfaction and maintaining systematic record-keeping.
loyalty enhancement • Performed opening and closing procedures, including cash handling, daily deposits, and
• Professional customer service register reconciliation using Excel and SAP applications.
and support • Collaborated with team members to streamline operations and maintain service quality
• Relationship building with during peak periods.
customers • Demonstrated excellent communication skills in interactions with customers and team
Operational Skills: members, ensuring effective and efficient service delivery at the front counter.
• Store opening and closing • Maintained a clean and orderly front counter area, contributing to a welcoming
procedures environment and enhancing customer satisfaction.
• Safety and compliance • Provided detailed product and service information to callers, reinforcing brand loyalty and
management customer engagement.
• Cashier efficiency optimization • Implemented and managed stock control systems to monitor inventory levels and
facilitate timely replenishment of supplies.
• Scheduling and break
management
• Record-keeping and
documentation CASHIER SUPERVISOR: CANADIAN TIRE, MISSISSAUGA
Aug 2016 – Oct 2022
Leadership & Training Skills: • Ensured the front and exit doors were promptly opened for customer arrivals and securely
• Team collaboration and closed after the end of each shift, preparing the store for daily operations.
support • Upheld a secure working environment by consistently enforcing company policies and
• Training and coaching on regulations, guaranteeing employee compliance at all times.
sales techniques & customer • Enhanced customer satisfaction through proficient management of cash transactions, and
service promptly addressing concerns, returns, and exchanges.
• Role modeling professionalism • Optimized checkout efficiency during peak hours by strategically scheduling cashier shifts
and work ethic and breaks, minimizing wait times.
• Performance verification and • Fostered strong customer relationships, resulting in heightened loyalty and repeat
feedback business, by providing attentive service and swiftly resolving issues.
• Employee coaching and • Improved cashier performance with hands-on training sessions aimed at boosting
development transaction speed, accuracy, and customer service skills.
Personal Attributes: • Demonstrated exceptional professionalism, serving as a role model for the cashier team
and promoting a culture of respect and trust.
• Attention to detail & accuracy • Conducted thorough verifications of daily cashier transactions, ensuring accuracy in
• Proactive and positive attitude receipts, checks, and cash at shift’s end.
• Ability to work under pressure • Delivered coaching and training to employees on sales techniques, complex issue
in high-traffic periods resolution, and strategies for managing challenging customer interactions.
• Strong organizational and • Efficiently processed online e-commerce orders, including timely picking and packing,
multitasking skills utilizing the POS system for accuracy and speed.
• Commitment to continuous
personal and professional
growth
Mississauga, Ontario L5N 2A2 EXPERIENCE CONTINUED
905-***-**** CUSTOMS BROKER/RECEPTIONIST: COLE INTERNATIONAL, MISSISSAUGA
Apr1999 - Jun 2004
******.******@*****.***
• Supported the receptionist in managing the switchboard, ensuring incoming calls were
promptly redirected to the appropriate parties.
Technical Skills: • Warmly greeted clients and visitors, providing guidance to meeting rooms or directing them
• Proficiency in SAP and POS to the correct personnel.
systems • Delivered exceptional customer service by focusing on meticulous attention to detail, swift
• Cash handling and transaction response times, and providing expert advice on import/export regulations.
management • Enhanced internal record-keeping processes, improving the efficiency with which team
• Inventory and stock control members could track and manage client files in an organized manner.
systems • Developed and implemented pre-clearance strategies to facilitate the smooth transit of
• Excel and data analysis for goods through customs checkpoints, minimizing delays.
financial reporting • Fostered strong collaborative relationships with carriers, warehouse operations, and freight
• E-commerce order processing forwarders to expedite shipments and effectively resolve logistical issues.
• Stayed abreast of changes in import/export laws and regulations to ensure consistent
Customer Service Skills: compliance across the company.
• Excellent communication and • Guided clients through the complexities of trade agreements, advising strategies to minimize
interpersonal skills duties on imported goods, optimizing their financial outcomes.
• Effective problem-solving and
conflict resolution
• Customer satisfaction and DISTRIBUTION REP: PENNYSAVER, BRAMPTON
loyalty enhancement May 1997 – Apr 1999
• Professional customer service • Communicated weekly with carriers to confirm their delivery routes, ensuring clear
and support expectations and efficient distribution.
• Relationship building with • Fielded customer calls regarding the receipt of their weekly paper or reports of unsolicited
customers distribution in their vicinity.
Operational Skills: • Entered carrier banking information into our system, facilitating timely weekly payments.
• Proactively managed new route assignments by reaching out to carriers for their route
• Store opening and closing preferences, ensuring comprehensive coverage.
procedures
• Responded to neighbor inquiries, providing updates on resolutions to their complaints and
• Safety and compliance affirming the oversight of carrier performance.
management
• Cashier efficiency optimization
• Scheduling and break
management EDUCATION
• Record-keeping and
documentation • OUR LADY OF MOUNT CARMEL, MISSISSAUGA - 1990-1994
Leadership & Training Skills: OSSD Diploma
• Team collaboration and
support
• Training and coaching on
sales techniques & customer
service
• Role modeling professionalism
and work ethic
• Performance verification and
feedback
• Employee coaching and
development
Personal Attributes:
• Attention to detail & accuracy
• Proactive and positive attitude
• Ability to work under pressure
in high-traffic periods
• Strong organizational and
multitasking skills
• Commitment to continuous
personal and professional
growth
REFERENCES AVAILABLE ON REQUEST
Contact this candidate