Specialist Ii All Shifts

Erika Vlach

530-***-****

**********@*****.***

QUALIFICATIONS

Over 20 years of customer contact experience

** ***** ** ********** ************ clients and fact gathering

Out station worker at Paradise Facility

Updated MEDS manual with most current information for all MEDS personnel

Chosen as Outreach Worker for Enloe Hospital May 2008-November 2009

Maintain Safety and confidentiality for customers

SKILLS AND ABILITIES

Skilled in Microsoft Office, Excel, Word and Outlook

Typing certificate-typed over 65 WPM

Available to work all shifts and travel

Experience managing outbound and inbound calls and handling emergency issues with patience and tact

EXPERIENCE

Butte County Department of Employment and Social Services- Chico, CA. 10/2005-Present

Employment and Eligibility Specialist II

Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs

Handled escalated calls efficiently, finding satisfactory resolutions for clients

Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts

Trained staff on current eligibly requirements and policies

Responded promptly to phone calls and emails from clients seeking assistance or answers to questions.

Vlach’s Windows- Chico, CA.

Office Specialist 08/1999-05/2004

Provided clerical support to company employees by copying facing, and filing documents

Answered multi-phone lines promptly addressing orders, scheduled window installations and concerns providing accurate information

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business

Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.

Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.

Utilized problem-solving techniques to identify solutions for complex customer inquiries.

EDUCATION

California State University, Chico- Chico, Ca. 2004

Bachelor of Arts Social Work

Butte Community College, Oroville, Ca. 2002

Associate of Arts- Social and Behavioral Sciences

References: Upon request

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