Customer Service Case Manager

Charice Talley

**** ***** *** **** * Harker Heights, TX 76548

Cell: 305-***-****

*******.********@*****.***

SUMMARY OF QUALIFICATIONS

- Dedicated and focused; able to prioritize and complete multiple tasks and follow through to achieve project goals.

- An independent and self-motivated professional with excellent research and writing skills; able to grow positive relationships with clients and colleagues at all organizational levels.

- Computer skills include: MS Word, Excel, PowerPoint, Access, Outlook and Internet.

- CPR certified

- Customer Service skills

PROFESSIONAL EXPERIENCE

Texas Juvenile Justice Department

Correctional Officer/Campus Shift Administrator/Dorm Supervisor 02/2022-10/2025

-Directly supervised youth that are ordered to a correctional facility by the judicial system.

-Trained and mentored new staff and veteran staff.

-Implementation of programs that could better assist staff with doing their jobs effectively.

-Scheduling staff to help the operations of the facility.

-Ensuring the youth had their basic needs met.

-Ensuring everyone was safe.

-Followed strict policies and procedures.

-Reporting incidents that occurred during the shift. Nebraska Department of Corrections

Case Manager

02/2020-10/2022

-Directly supervise men that have been ordered by the courts to be detained in facilities.

-Assist clients with their Case Plans and re entry into the community.

-Respond to emergency and crisis situations.

-Assist in signing clients up for their need specific programming.

-Facilitate classes and programs that could be of great help to some individuals. Charice Talley

- Assist with helping individuals leave better than they came. Colorado Department of Human Services

01/09/2017-01/28/2019

Youth Services Specialist II

-Directly supervised youth that were detained by the courts.

-Assisted in Case Planning with the more troubled youth.

-Assisted with daily living expectations to include school, recreation, feeding, cleaning of living quarters and group therapy.

-Crisis management.

Colorado Department of Corrections

02/16/2016-12/26/2016

Correctional Officer I

-Directly supervise inmates to ensure the safety of the public, officers, and the inmates themselves.

-Write/Type detailed reports of any suspicious activities observed.

-To encourage positive behaviors of the inmates and to hold them accountable for their actions. MEZ Security Services Pembroke Pines, Fl.

8/2013 to 02/2016

Administrative Assistant

Office Assistant to Executive Assistant- CEO (PT)

- Responsible for data reports, field reports, and office inventory for three locations.

- Scanned confidential documents into electronic filing system and categorized them for easy retrieval and review. Process background checks coordinate drug screening, and DOT physicals.

- Assist and maintaining the CEO calendar.

- Coordinate monthly managers meeting with Mid-level staff.

- Ordered supplies by determining current and future needs according to established policies and procedures and budget restrictions for two locations.

-Compiled information for the timely preparation of reports and distributed to appropriate individuals in established time frames.

Security Guard (PT)

Armed and Unarmed services

- Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.

-Patrol industrial or commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates

-Escort or drive motor vehicle to transport individuals to specified locations or to provide personal protection

Charice Talley

-Warn persons of rule infractions or violations, and apprehend or evict violators from premises, using force when necessary

-Circulate among visitors, patrons, or employees to preserve order and protect property.

- Request (using radio and/or other communication device) dispatch of police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.

- Foot patrol of premises to deter and detect signs of intrusion and ensure security; at all points… doors, windows, parking lots and gates.

Dunkin Donuts

11/25/2012-07/15/2013

Cashier/Food Preparer

- Clean work areas, equipment, utensils, dishes, and silverware.

-Store food in designated containers and storage areas to prevent spoilage.

-Prepare a variety of foods according to customers’ orders or supervisors’ instructions, following approved procedures.

-Package take-out foods and/or serve food to customers.

-Portion and wrap the food, or place it directly on plates for service to patrons.

-Place food trays over food warmers for immediate service, or store them in refrigerated storage cabinets, work areas, equipment, utensils, dishes, and silverware.

-Florida Power and Light 04/2004-11/2007

-Customer Service Representative

-Attract potential customers by answering product and service questions; suggesting information about other products and services.

-Open customer accounts by recording account information.

-Maintain customer records by updating account information.

-Resolve product or service problems by clarifying customer complaints; determine the cause of the problem; select and explain the best solution to solve the problem; expedite correction or adjustment; follow up to ensure resolution.

-Maintain financial accounts by processing customer adjustments.

-Recommend potential products or services to management by collecting customer information and analyzing customer needs.

-Prepare product or service reports by collecting and analyzing customer information.

-Contributes to team effort by accomplishing related results as needed Around The Clock Medical Center

12/2002-03/2004

Medical Assistant

-Interview patients to obtain medical information and measure their vital signs, weight and height.

-Show patients to examination rooms and prepare them for the physician.

-Record patients’ medical history, vital statistics and information such as test results in medical Charice Talley

records.

-Prepare and administer medications as directed by a physician.

-Collect blood, tissue or other laboratory specimens, log the specimens, and prepare them for testing.

-Explain treatment procedures, medications, diets and physicians’ instructions to patients.-- EDUCATION

Miami Dade College 2001-2003

Medical Assistant Certification

Everest Institute 2010-2014

Associate Degree in Criminal Justice

Licensure

State of Florida

Licensed as an Armed/Unarmed Security Guard

License#D1300782

License#G1307157

Charice Talley

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