Data Entry Customer Service
Resume:
DARIUS GRANDBERRY
CONTACT
************@*****.***
SUMMARY:
Talented and qualified candidate skilled in developing and maintaining financial records and handling general office duties. Experienced in preparing financial statements, processing invoices, and reconciling accounts. Proficient in QuickBooks, Microsoft Excel and other financial software applications. A reputable candidate that possesses a clean driving record, a strong commitment to safety, and a knack for navigating complex routes. Highly experienced in unloading and loading cargo, inspecting for damages, and completing paperwork.
SKILLS
ORGANIZATION SKILLS
TROUBLESHOOTING
TIME MANAGEMENT
CLERICAL
ACTIVE LISTENING
COORDINATION
SAFE DRIVING PRACTICES
TEAMWORK AND COLLABORATION
EXPERIENCE
Dermatology and Skin Cancer Center of New Mexico
2021-2025
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and directed incoming calls to correct offices.
Kept reception area clean and neat to give visitors positive first impression.
Resolved customer problems and complaints.
Handled cash transactions and maintained sales and payments records accurately.
Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Handled sensitive information with discretion while maintaining strict confidentiality standards.
Fidelity Investments - Corporate Office
2023-2024
Assisted with employee and manager benefits inquiries and routinely handled complex questions and resolutions.
Ensured timely and accurate processing of contribution changes, loan requests, and distribution transactions for clients'' accounts.
Maintained strong relationships with third-party administrators, fostering seamless communication and coordination within the industry.
Managed a diverse portfolio of clients, providing personalized attention and expert guidance on their retirement planning needs.
Resolved complex investment issues, ensuring clients received accurate and timely information regarding their accounts.
Improved accuracy of financial reporting by diligently monitoring transactions and reconciling discrepancies in a timely manner.
Responded to 403b inquiries from employees relating to enrollments, plan changes and contribution amounts.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Lowe’s Home Improvement-Corporate Office
2018-2021
Responded to telephone inquiries and complaints following standard operating procedures
Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
Complied with corporate and regulatory policies regarding information confidentiality and privacy
Maintained logs and documentation to detail key information regarding incoming and outgoing calls
Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
Handled customer complaints and inquiries in a courteous and efficient manner
Addressed customers courteously using suitable methods and problem-solving skills
Met daily customer service quotas with a focus on quality
Updated and maintained database with accurate customer information and timely data entry
Logged details of customer service calls in computer system following correct protocols
Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues
EDUCATION
Phoenix Trucking School-24
Successfully received a trade in Commercial Driving (Class A with an Airbrakes Endorsement)
Albuquerque Highschool-15
Successfully met all requirements and graduated with a Highschool Diploma
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