Divya Smitha
Business Analyst
Email: ***************@*****.***
Mobile: 980-***-****
Professional Summary
Results-driven Business Analyst with 3+ years’ IT experience bridging business requirements and technology solutions across trade, transaction, and compliance operations.
Skilled in MS Office (Excel, PowerPoint, Word, Outlook), SQL, and Agile methodologies. Strong expertise in post-trade processing and regulatory compliance.
Experience equivalent to Certified Business Analysis Professional (CBAP). Adept in risk management, problem-solving, and process improvement to enhance client experience.
Skilled in healthcare operations with expertise in claims, eligibility, and provider data management, ensuring HIPAA/CMS compliance and process efficiency.”
Collaborates with cross-functional stakeholders, ensuring seamless end-to-end transaction cycle, regulatory adherence, and risk mitigation across financial services operations.
Proficient in data visualization using Tableau and Power BI for reporting, operational analytics, and decision-making insights.
Recognized for attention to detail, communication, and adaptability in fast-paced, high-pressure environments.
Technical Skills
Cloud Platforms: AWS (basic operations exposure), Azure (reporting integration), GCP (data visualization support)
Programming Languages & Frameworks: SQL, Python, Java (core), Agile/Scrum methodologies
Databases & Storage: Oracle, MySQL, MS SQL Server
DevOps / CI/CD / Tools: JIRA, Confluence, Git, Jenkins
Data Integration & ETL: Informatica, SSIS, data migration workflows
Security & Compliance: Regulatory compliance, risk assessment, governance, SOX standards
Data Visualization & Reporting: Tableau, Power BI, Excel dashboards
Soft Skills: Analytical thinker, effective communicator, collaborative partner, detail-oriented, problem-solver
Professional Experience
Molina Health Care, Dallas, TX
Role: Business Analyst Sep 2023 – Present
Translate business requirements into functional specifications to streamline onboarding, trade settlement, and regulatory compliance workflows.
Analyze transaction lifecycle data, identifying discrepancies that improved data accuracy by 18% and reduced settlement delays by 22%.
Partner with cross-functional stakeholders to implement process automation, enhancing client onboarding speed and reducing manual errors by 25%.
Conduct risk assessments and compliance checks across trades, ensuring adherence to SEC, FINRA, and SOX reporting requirements.
Design Power BI and Tableau dashboards for senior leadership, enabling transparent oversight of post-trade processing and regulatory obligations.
Collaborated with business teams to gather and document requirements for claim adjudication, eligibility verification, and provider data management workflows.
Collaborate with development teams to implement system enhancements, reducing processing time for reconciliation workflows by 30%.
Manage multiple initiatives simultaneously in fast-paced environments, delivering on-time and within regulatory constraints.
Environment/Key Skills: SQL, Tableau, Power BI, JIRA, Confluence, MS Excel, Agile, AWS, regulatory compliance
Concentrix, Hyderabad, India
Role: Jr Business Analyst Nov 2021 – Dec 2022
Gathered and documented business requirements for transaction banking operations, client onboarding, and risk oversight workflows.
Conducted impact analysis on new product launches, ensuring compliance with financial reporting and global operational standards.
Built Excel-based operational dashboards that enhanced management visibility into trade processing and reduced reporting time by 15%.
Partnered with developers to validate ETL workflows and data pipelines, supporting accurate client onboarding and transaction settlement.
Supported UAT and functional testing for operational applications, ensuring system accuracy and business alignment before deployment.
Environment/Key Skills: MS Excel, SQL, Power BI, SSIS, Informatica, Agile, risk management, regulatory compliance.