Customer Service Front Desk

YUMINA OMAR

n 070******* )n ************@*****.*** Kilifi, Kenya

PROFESSIONAL SUMMARY

Enthusiastic and friendly receptionist with excellent communication, organization, and customer service skills. Experienced in handling front desk operations, managing calls, and providing professional support to clients and visitors. Dedicated to creating a welcoming environment and ensuring smooth daily office operations.

SKILLS

- Front desk management - Telephone and email handling - Customer service excellence - Record keeping and filing - Microsoft Office (Word, Excel, Outlook) - Time management and multitasking - Professional communication

EDUCATION

Bachelor’s Degree in Education with IT Maseno University — Graduated Kenya Certificate of Secondary Education (KCSE) St. Martha’s Mwitoti Secondary School — Completed 2017, Grade C+

WORK EXPERIENCE

Receptionist (Intern) GEA Kenya, Kilifi — 2024–2025 - Welcomed and assisted visitors in a professional manner. - Managed phone calls and directed inquiries to the right departments. - Maintained office schedules and organized files and records. - Supported administrative staff with daily office operations.

Agripreneur Ministry of Agriculture, Siaya County — 2023 - Worked with local farmers to support agricultural projects. - Assisted in data collection and coordination of field activities. REFEREES

Sophy Odhiambo — Supervisor, Ministry of Agriculture, Siaya County n [Phone Number] Madam Lyn — Director, Gift School Mikindani n [Phone Number] Head Teacher, Gift School Mikindani n [Phone Number]