Customer Service Call Center

KALI GLENN

PROFESSIONAL EXPERIENCE

DOORDASH, Oklahoma City, Ok August 2024 - Present

Driver

Followed all relevant traffic laws and safety regulations.

Utilized GPS and other navigation tools to plan routes and stay on schedule.

Achieved safe driving records by consistently following traffic rules and regulations.

Delivered goods and products to customer on time and in excellent condition.

Cleaned and maintained vehicle and assessed vehicle for damage after each shift.

Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.

Maintained professional and friendly demeanor during deliveries to uphold company reputation.

PRINCIPLE CHOICE SOLUTIONS, Oklahoma City, OK May 2023 - October 2024

CSR

Handled customer inquiries and suggestions courteously and professionally.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Participated in team meetings and training sessions to stay informed about product updates and changes.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Answered customer telephone calls promptly to avoid on-hold wait times.

Answered constant flow of customer calls with minimal wait times.

Responded to customer requests for products, services, and company information.

Updated account information to maintain customer records.

Tracked customer service cases and updated service software with customer information.

Provided primary customer support to internal and external customers.

Exhibited high energy and professionalism when dealing with clients and staff.

Responded proactively and positively to rapid change.

ADVANCED CALL CENTER TECHNOLOGIES LLC, Oklahoma City, OK February 2022 - January 2023

Fraud Agent

Analyzed large amounts of data to find patterns of fraud and anomalies.

Contacted customers directly to notify of fraudulent activity and minimize impacts.

Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.

Provided exemplary level of customer service to clients and company personnel.

Maintained energy and enthusiasm in fast-paced environment.

Exceeded goals through effective task prioritization and great work ethic.

Increased customer satisfaction by resolving issues.

Organized, sorted, and checked input data against original documents.

Sorted documents and maintained organized filing process.

Entered numerical data into databases with speed and accuracy using 10-key pad.

Completed data entry tasks with accuracy and efficiency.

Scanned documents and saved in database to keep records of essential organizational information.

Entered data into various computer systems accurately using Microsoft Office Suite.

Evaluated source documents to locate needed information.

PRIVATE LABEL SUPPLEMENT, Oklahoma City, OK April 2019 - November 2021

Team Lead Assembly Machine Operator

Coached team members in techniques necessary to complete job tasks.

Reported on updates to project specifications and progress.

Tracked receipts, employee hours and inventory movements.

Took on additional job duties during unexpected backlog, resulting in meeting project target date.

Continuously checked products for quality assurance according to strict guidelines.

TECHNICAL SKILLS

Product loading

Product organization

Appointment scheduling

Billing and invoicing

Customer Service

Inbound and outbound calling

Credit card payment processing

Clerical support

Call center experience

Microsoft Office

Microsoft Word

Customer Relations

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