Customer Service Data Entry

Ricardo Garcia

Ricardo Garcia ******************@*****.*** 385-***-**** Murray, UT

SUMMARY

Seasoned professional with 22 years of healthcare and customer service experience, fluent in English and Spanish, seeking a Bilingual Patient Navigator role. Proficient in Microsoft Word, Excel, and Outlook; adept at meticulous data management and patient communication. Experience includes medical record retrieval, telecommute-capable support, and enhancing client satisfaction through bilingual services.

WORK EXPERIENCE

ORS Child Support Retrieval Agent I, Sept 2024- August 2025 Working on juvenile and foster cases, enforcing payments, and answering all of their questions about their cases. Searching for clients to enforce payments using different software. Achieving monthly goals, helping my peers with their cases.

Intermountain Health

Clinical Research Assistant Aug 2018 - Aug 2023

• Managed comprehensive data entry, ensuring accurate documentation by scanning forms, uploading information, and meticulously organizing files.

• Conducted biological sample processing, adhering to study protocols to maintain the integrity and quality of research specimens.

• Assisted in participant recruitment and screening, while maintaining lab preparedness and data currency to support ongoing research activities. Verisk Health/ Verscend

Retrieval Agent I March 2015 - Jul 2018

• Successfully retrieved medical records from various healthcare facilities, ensuring timely access to critical patient information.

• Consistently met and exceeded daily performance metrics, contributing to the team's objectives and service quality.

• Facilitated communication with Spanish-speaking clinics, enhancing record retrieval processes and client satisfaction.

Sutter Health

Web Support Mar 2014 - Sep 2014

• Provided customer assistance with account access issues, including password resets and online registration support, ensuring a seamless navigation experience.

• Resolved login-related inquiries through inbound calls, enhancing user satisfaction and website accessibility.

Molina Health Care

Member Services Jul 2008 - Jul 2011

• Addressed and resolved a wide range of member inquiries, including benefits clarification, billing disputes, and transportation coordination, ensuring accurate updates to member information in the system database.

• Assisted with the navigation of provider selections and the appeals process for both providers and members, effectively handling claims and escalated concerns to maintain service quality. Harland through Spherion Staffing

Customer Service Representative Aug 2005 - Jun 2008

• Provided bilingual customer support in English and Spanish, ensuring effective communication and resolution of inquiries to enhance client satisfaction.

• Consistently met or surpassed established customer service goals, contributing to the maintenance of high-quality standards within the organization. PageNet

Call Center Supervisor Feb 1998 - Jul 2005

• Oversaw the development and implementation of performance metrics, resulting in the consistent achievement of customer support objectives.

• Provided comprehensive coaching and motivation, fostering a team environment that encouraged high performance and employee engagement.

• Maintained the position of managing a top-performing customer support team through effective leadership and strategic oversight.

EDUCATION

Highland High School Diploma, N/A 1989

Salt Lake Community College N/A, N/A Present

SKILLS

Attention to Detail • Problem-Solving • Teamwork • Inventory • Basic Math • Bilingual • Hand-Eye Coordination • Reading Comprehension • Cash Handling • Customer Service • Quick Thinking • Good Listening • Time Management • Bilingual Fluency • Microsoft Office • Health Care Industry

• Call Center Experience • Computer Proficiency.

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