Customer Service Representative

**** ******** ****, **, ********, UNITED STATES, *1239 •

**************@*****.*** • 929-***-****

SAIDA DICKERSON

Bartender

PROFESSIONAL SUMMARY

Bartender with a strong foundation in customer service and conflict resolution, honed through extensive experience in fast- paced environments. Skilled in enhancing customer retention and problem-solving, with a proven track record of managing high-volume interactions efficiently. Committed to fostering a welcoming atmosphere and eager to leverage time management skills to elevate guest experiences.

EMPLOYMENT HISTORY

CUSTOMER SERVICE REPRESENTATIVE Sep 2023

Con Edison Brooklyn

BARTENDER Jun 2023 - Aug 2023

Skyline Pool and Billards Brooklyn

BARTENDER Apr 2021 - Mar 2023

The Zombie House Brooklyn

SKILLS

Conflict Resolution, Time Management, Customer Retention, Problem Solving, EDUCATION

JUL 2018 - DEC 2019

High School Equivalent

Resolved customer inquiries swiftly, enhancing satisfaction and loyalty. Managed high-volume calls, achieving a 95% resolution rate on first contact. Trained new team members, fostering a collaborative and efficient work environment. Accurately documented customer interactions and feedback, supporting data-driven decisions for ongoing service enhancements.

Worked closely with billing and operations departments to resolve complex account discrepancies, reducing follow-up requests and improving workflow.

Managed bar operations, enhancing customer satisfaction and increasing sales volume. Efficiently handled cash transactions, ensuring accurate daily financial reconciliation. Provided excellent customer service, fostering a welcoming and engaging environment. Collaborated with team to streamline service delivery, improving overall efficiency. Efficiently handled inventory control, reducing waste and ensuring smooth bar operations. Enhanced customer experience by maintaining a well-stocked bar, leading to increased patronage. Handled inventory processes, contributing to a more organized and efficient bar environment. Mixed and served beverages efficiently, consistently ensuring quick service and boosting overall customer satisfaction during peak hours.

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