Data Entry Customer Service

Patrick Epps

South Holland, IL 773-***-**** ***************@*****.***

Customer Service & Sales Professional

Customer and Sale s professional, with 5+ years of experience across industries such as utilities, transportation and information

technology.. Completed the Google Data Analytics Certificate Program, gaining proficiency in data visualization, SQL, Excel, and

analytical decision-making. Adept at CRM systems, reporting, and cross-functional collaboration. Seeking a role within a progressive organization that offers opportunities for professional growth and development. RELEVANT SKILLS & EXPERTISE

Tools/Languages: Spreadsheets, SQL (BigQuery), Tableau, R (RStudio) Data Management: Data Collection, Data Cleaning, Data Structures, Data Analysis, Data Visualization, Data Ethics Software Platforms: Microsoft 365 Suite, CRM, Google Workspace, Slack, Zoom, Loom, Tableau, R and SQL

Strengths: Problem-Solving,Collaboration, Attention to Detail, Project Management, Analytical-Thinking, Communication

PROFESSIONAL EXPERIENCE

Customer Service Representative LiveOps/ Piedmont Natural Gas • (Remote) 09/2021 -

Present

● Responded to customer inquiries via phone, email, and chat, providing prompt and professional assistance.

● Resolved customer complaints and grievances, ensuring customer satisfaction and compliance with company policies.

● Processed orders for new gas service activations, handling account setup and scheduling service installations.

● Assisted customers with billing inquiries, payment processing, and account adjustments.

● Provided troubleshooting support for gas service-related issues, escalating complex cases as needed. Maintained accurate records of customer interactions and transactions in company systems.

Skills: CustomerService·CustomerSupport·AccountManagement·ClientBilling·AdministrativeProcesses Collaboration

Sales Support / Verifications / Endurance Warranty Services • Northbrook, IL 04/2019 - 08/2021

● Resolved customer inquiries beyond the scope of sales representatives, improving customer satisfaction and retention.

● Analyzed customer needs based on vehicle mileage, usage, and features to recommend optimal warranty coverages.

● Ensured policy accuracy and compliance by reviewing and adjusting details in coordination with management and sales teams.

● Processed payments and meticulously documented policy details to streamline departmental operations.

● Maintained and organized customer interaction records, supporting data-driven decision-making and administrative efficiency. Skills: Problem Solving · Collaboration · Communication· Solution Selling · Sales Support

Account Relationship Manager / Marketsource (AT&T) • Alpharetta, GA 08/2017 -

03/2019

● Analyzed clients' IT needs, preferences, and challenges to provide tailored solutions.

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● Delivered personalized service and support, resolving customer issues and identifying potential negotiation roadblocks.

● Identified cross-selling opportunities and communicated them to management, contributing to increased revenue.

● Negotiated contracts and agreements, ensuring alignment with client needs and company objectives. Skills: Lead Qualification ·Cold Calling · Sales Strategy · Business Applications · Business-to-Business (B2B) · A nalytics · Business Solution · Business Development · Networking Client Executive / ITsavvy •

Chicago, IL 09/2015 - 04/2017

1

● Acted as the primary client contact, assessing needs and ensuring satisfaction.

● Drove new business growth in SMB and Middle-Market segments across diverse industries.

● Partnered with Solution Architects and vendors to develop and deliver tailored IT solutions.

● Researched industry trends and emerging technologies to provide informed recommendations. Skills: Lead Qualification · Cold Calling · Customer Relationship Management (CRM) · Sales Strategy· Business Applications · Business- to-Business (B2B) · Analytics · Business Solution · Business Development · Networking Licensed Health Benefits Advisor

• Chicago, IL 08/2014 - 02/2015

● Responded to inbound calls from prospective clients generated through ACA (Affordable Care Act) marketing campaigns.

● Clearly explained health insurance plan options, benefits, and pricing to customers, offering tailored recommendations based on individual needs and eligibility.

● Facilitated the enrollment process by guiding customers through planselection, verifying requirements, and discussing payment procedures to ensure compliance and customer satisfaction. Skills: Health Insurance, Customer Service, Communication, Consultative Selling, Problem-Solving, Call Center EDUCATION, CERTIFICATES, & CERTIFICATIONS

Google Data Analytics Certificate • Merit America, Virtual 06/2025

● Cultivated skills in the collection, transformation, organization, and visualization of data in order to draw conclusions, make predictions, and drive informed decision-making

● Completed hands-on labs and a capstone project (case study) to master the art and science of asking questions, preparing, processing, analyzing, visualizing, and acting on data as encountered in real-world scenarios

● Collaborated with training cohort to gain proficiency in team-based project management, task prioritization, problem-solving, and frequent use of Google Workspace tools

● Bachelor of Science • Southern University andA&M College, Baton Rouge,LA Completed a Bachelor of Science Degree in Marketing

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