Direct Support Customer Service
Resume:
resume is provided courtesy of Aston Carter.
Star Atuatasi
Westminster, Ca 92683
WORK EXPERIENCE
IHSS California July 2024 – Present
Direct Support
• Assist clients with the proper application, removal, and maintenance of prosthetic devices.
• Monitor medication schedules, ensuring timely and accurate administration as prescribed.
• Escort clients to and from medical, dental, or therapy appointments, ensuring safe transportation.
• Assist with mobility during visits, including wheelchair support or walking aid usage.
• Prepare nutritious meals tailored to dietary restrictions, cultural preferences, and health conditions.
• Perform light housekeeping tasks such as sweeping, mopping, dusting, and sanitizing surfaces.
• Maintain a clean and safe living environment, especially in high-use areas like kitchens and bathrooms. BMO November 2022 - June 2024
Retail Service Banker/Member Services Officer
• Delivered high-quality customer service by managing complex inquiries and resolving issues related to financial, real estate, and mortgage documentation with accuracy and compliance.
• Reviewed and verified client, loan, and lien documentation to ensure completeness, accuracy, and adherence to state and federal regulatory requirements.
• Supported end-to-end document recording and verification workflows, ensuring files were properly indexed, stored, and audit-ready for compliance review.
• Coordinated with internal departments and external vendors to resolve recording or documentation discrepancies, ensuring timely lien release, file corrections, or curative follow-up.
• Maintained detailed tracking logs and updated systems of record to reflect document status, recording confirmations, and post-closing activities.
• Exercised sound judgment and adhered to risk management and compliance standards, ensuring all transactions met regulatory, operational, and legal requirements. American Pacific Mortgage, LLC October 2020 - September 2022 Senior Mortgage Documentation Specialist
• Reviewed mortgage loans and followed the appropriate guidelines which consist of analyzing income, debt, credit history and other factors before submitting to Senior Underwriter to accurately approve mortgage applications within the allowed lending authority limits.
• Reviewed mortgage loan files and supporting title documentation to ensure compliance with federal and state guidelines
• Coordinated with title companies, settlement agents, underwriters, and appraisers to clear conditions, resolve curative or lien-related issues, and prepare files for closing.
• Verified recordable documents (deeds, mortgage notes, affidavits) for accuracy, signatures, and notary requirements prior to submission.
• Ensured all closing and post-closing documentation met recording jurisdiction requirements, coordinating with vendors for electronic or manual submissions.
• Maintained detailed notes and document uploads in the system of record to track progress, exceptions, and client communication.
• Delivered strong customer support and proactive follow-up to ensure timely resolution of title, curative, and recording discrepancies.
Union Bank of California - Staff Augmentation April 2020 - October 2020 Income Analyst
• Test and evaluated software development procedures used to verify that programs function according to user requirements and conform to establishment guidelines. resume is provided courtesy of Aston Carter.
• Support the company's organizational mission and work with our clients to understand what their staffing needs are.
• Work closely with Processing and underwriting Managers to fulfill daily tasks prior to funding loans. Mr. Cooper Home Loan March 2019 – April 2020
Mortgage Assistant
• Assisted Loan Officers in preparing and reviewing loan documentation for completeness and compliance prior to underwriting.
• Pulled and analyzed credit reports, income, and asset documentation to support loan pre-qualification and approval processes.
• Verified borrower information and coordinated document submissions to Underwriters and Processors for review and final approval.
• Scheduled closing appointments with real estate agents, brokers, and settlement professionals, ensuring all required title and escrow documentation was ready.
• Maintained accurate system updates and tracked pending documentation to prevent closing or post-closing delays.
• Communicated proactively with applicants, lenders, and internal departments to resolve document or compliance discrepancies quickly.
Genpact Mortgage Services Inc October 2011 - July 2018 Senior Mortgage Operations Specialist
• Reviewed compliance-related documents in detail, made necessary corrections, and tracked documentation to ensure completion of loan applications.
• Reviewed and finalized mortgage and title documentation packages for compliance and completeness across multi-state operations.
• Verified, corrected, and cleared lien, title, and insurance-related issues in collaboration with internal and external partners.
• Managed recording readiness, ensuring documents were properly executed, notarized, and routed for county submission.
• Prepared and dispatched closing packages, tracked returned recorded documents, and updated internal systems accordingly.
• Maintained close communication with clients, title officers, and secondary market teams to ensure seamless post- closing workflow.
• Consistently achieved high accuracy and productivity metrics while handling a high volume of title and recording transactions.
Union Bank of America November 2008 - March 2011
Customer Service Specialist/New Account Representative
• Assisted clients with daily deposits/withdrawals and all related banking transactions and with daily transactions and new accounts
• Processed new account openings and banking documentation with attention to compliance and verification accuracy.
• Handled client inquiries regarding account discrepancies and fraud, demonstrating strong communication and problem-solving skills.
• Contacted clients and structuring promotional plan based on account programs
• Answered questions about account types and banking products, such as CDs, money market accounts, loans and credit cards
*Additional Experience Provided on Request
EDUCATION
Bachelor of Science
Market Management & Communication
Westwood College, Anaheim, CA July 2011
SKILLS
MS Word, Excel, PowerPoint, Access, Quick, Book, MAS90, Vax Aim System, Internet, Solomon software 2000, Rumba, Teller 3, Oasis, Encompass, USDA, FHA & VA portal websites
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